Hey @waiilab!
I’m sorry the connection to Facebook is not working for you on your site. The error you’re experiencing is new for us, but we’ve seen a few other reports of it in the last day or two. We’re currently working with Facebook to fully understand the cause of this issue.
If you are experiencing this specific error, and it continues after multiple connection attempts, we ask that you reach out to our team with both the email address associated with your Facebook account and your Business Manager ID.
You can find your Business Manager ID by going to the Business Manager, selecting the business you want to connect to, and checking the URL for the “business_id=” value. This information will let the Facebook team find your connection attempt in their logs. Please do not post this information in the forum.
In the meantime, you can also click the contact us link to reach out to Facebook about this particular error as well!
Cheers,
Ian
Hey @waiilab,
It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.
Thanks,
Ian
