Hello,
Thank you for sending that form log, it’s exactly what we needed!
The form log error and the error you’re getting at the bottom of the donation form are from caching. The short version is, once you exclude the GiveWP slugs/paths/cookies, etc that should resolve that error and allow donations to process successfully.
The Longer Version and How To Fix It
That “Invalid Secure Route” error message is basically saying there isn’t a secure route (like a secure payment token) to assure that the payment will be processed securely. This is 100% caused by caching as the “route” hasn’t been refreshed. How you can verify this is comparing the date/time of the donation to the “expiration” or “signatureExpiration” in your form logs.
The expiration date/time is in format computers can read called epoch/unix time (1758979629) and translates to September 27, 2025, so it expired 2 days before the donation was attempted and did not refresh itself.
You can use this website to convert those expiration date numbers to an actual human-readable date: https://www.epochconverter.com/
Caching is handled differently on various sites and web hosts, and most of them allow for excluding specific URLs or parts of URLs from caching. At the very least, you should exclude the following slugs from caching:
- /donations/
- /donation-confirmation/
- /donor-dashboard/
Furthermore, the following query strings:
- give-embed=donor-dashboard
- giveDonationFormInIframe=1
- give-route
Your host or the caching plugin/solution you are using can help with that. Some of them may require what’s called a “wildcard” like /donations/* to capture all subdirectories under the /donations/ folder.
Note that clearing the cache will not resolve this as it will build up again, and those errors will resume.
While fine-tuning cache falls outside the scope of the support we’re able to provide, your success with online donations is our number one priority, and we’re happy to provide any tips, and review those we have documented our guide on this topic here in our documentation: https://givewp.com/documentation/resources/caching/
Let us know how this go after you’ve implemented and tested the above! 🙂
