Email Summary – incorrect post count

  • Resolved yhdm

    (@yellowhousedesign)


    7 months, 1 week ago

    Hello, I noticed that the monthly email summary is showing incorrect info. I have a client site that had 4 new blog posts published in the month of August, but the email sent on Sept. 1st shows “0 posts.” Where is that number being pulled from?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Michelle D.

    (@devmich)

    7 months, 1 week ago

    Hi @yellowhousedesign,

    Thanks for reaching out.

    The monthly email summary report pulls in sessions, page view and total engagement numbers from the connected Google Analytics property. Would it be possible to be shared a screenshot of the email summary that shows 0 posts to better understand what’s not quite populating correctly?

    Thank you!

    Thread Starter yhdm

    (@yellowhousedesign)

    7 months, 1 week ago

    Hi @devmich – sure thing, here’s a screenshot of the “Analytics Stats” portion of the email that shows 0 posts:
    https://imgur.com/a/I298ooz

    Plugin Support Michelle D.

    (@devmich)

    7 months ago

    Hi @yellowhousedesign,

    Thank you for the image. Sorry for the wait!

    Hmm, I see! I understand that your client published 4 blog posts in August, and that number should be 4 since this value is being fetched using standard WordPress functions, similar to the process of retrieving posts on your client’s blog page.

    If you haven’t yet, would you be able to reach out to us at https://www.monsterinsights.com/get-help/ so we can take a look at things directly to resolve it?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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