Email routing uses default even with routing configured

Hi @alanjacobs

Sorry to hear you are having this issue,

Can you please export your form and we can take a look at the issue?

https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

Please, share it using Google drive or any similar service.

Best Regards
Patrick Freitas

Hi @alanjacobs,

I am afraid, the URL that you have shared does not have sufficient permission to access the file. Can you please re-configure the permission so that we can check this further?

Best Regards,
Nebu John

Hi @alanjacobs

Thanks for sharing the form!

Let me use the first (the “Technical question”) notification as example:

– CC/BCC – we can ignore those as they are meant to be used “always”, routing is never applied to those and should not be actually

– there is a single e-mail address defined in “routing” only, with a rule that “technical question” is selected.

This means that this notification will be sent to this e-mail only if “technical question” is selected. But please note that the “default” address is added in, well, “default” tab of “recipients” setting; it’s not subject of routing. This is correct. In this case you got e-mail always going to default address and additionally going to that other address if routing condition is met.

What you can do in this case is either remove the default e-mail address:

– edit notification and in “Recipients” tab switch from Email Routing to Default
– remove e-mail address
– switch back to Email Routing
– and save notification
– note: you need to switch back to Email Routing after removing default address, otherwise it will not let you save changes.
– and update form

or you can use additional condition in “Conditions” settings of notification
– and set that condition to “Send this email if All of the following rules match”
– the add the very same rule that you set for routing.

Best regards,
Adam