Email Piping Issue, Terrible Customer Service

  • sacuk

    (@sacuk)


    2 years, 6 months ago

    This plugin is awesome when it is FREE. However the second you opt in to paid version; say goodbye to customer service. It takes the support team minimum of 24 hours to reply to tickets and once they have replied, they disappear for another 24 hours! 

    I understand you are a new company but why would you release a plugin with so many bugs where you don’t even care about helping us solve the bugs? 

    I will be creating a video and post my horrible experience with your customer support agents publicly on YouTube.

    Why do you have to treat your customers this bad? check ticket number #69723

Viewing 2 replies - 1 through 2 (of 2 total)
  • rrvoigt

    (@rrvoigt)

    2 years, 6 months ago

    So, I see that in 9 days still no reply. Okay now i am really on the fence of going with the pro version. Real eye opener after i read some of the reviews.

    Plugin Support Ahsan Chowdhury

    (@ahsannayem)

    2 years, 2 months ago

    Dear @sacuk ,

    We sincerely apologize for the frustration and inconvenience you’ve experienced with our customer support while using our product. We deeply value your feedback, and we’re committed to making your experience with our plugin as smooth as possible.

    We understand that the delay in our response time and the intermittent follow-ups have been a source of frustration for you. Our average response time is within 24 hours. We are scaling up our support resources and implementing new processes to ensure quicker and more efficient responses to our valued customers.

    Following up, We have been in the market since 2015, offering a range of products. Please visit our official website: https://wpmanageninja.com/

    Concerning your matter, one of our support agents has successfully resolved the issue via our support portal. We take the matter of the bugs you’ve encountered extremely seriously and have already released a new update where these issues have been addressed and fixed.

    We would be grateful if you would consider updating your review as you have experienced the improvements we are making to our support system.

    If you have any further concerns or require assistance with anything else, please do not hesitate to reach out to us. Your satisfaction is our top priority, and we are committed to ensuring you have a positive experience with our plugin.

    Thank you for choosing our plugin, and we hope to regain your trust in our service.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Email Piping Issue, Terrible Customer Service’ is closed to new replies.