Email Piping

  • Resolved Joseph Brzezowski

    (@thedeafjoe)


    4 months, 3 weeks ago

    I am testing out the free version and its on our website and I managed to add ‘Support’ tab in the woocommerce portal. Now, suppose every customer will have to use the woo default portal to view orders, support etc and the email ticket feature wont work unless I upgrade to pro, right? now what happens with all the email sitting on the mail server elsewhere, is there a way or option I can set to make sure it will fetch any emails and convert them in tickets inside our end then delete that email off from the mail server elsewhere to ensure prevent from filling up the mail storage limit if you know what I mean?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ahsan Chowdhury

    (@ahsannayem)

    4 months, 3 weeks ago

    Hello @thedeafjoe ,

    The ability to convert emails into support tickets, Email Piping, is available in the Pro version of Fluent Support.

    When you upgrade to Pro and set up a business inbox for email, Fluent Support provides you with a unique forwarding address. You would then configure your email server (for example, Gmail, Outlook, or a private mail server) to automatically forward all incoming support emails to this unique address. Fluent Support then processes these forwarded emails and creates tickets from them in your WordPress dashboard.

    Here is the doc: https://fluentsupport.com/docs/email-piping-email-based-support-ticket/

    Regarding your question about fetching existing emails and deleting them from your mail server, this is not how the system is designed to function. The email piping feature works on new, incoming emails that are forwarded to Fluent Support. It does not have the capability to connect to your mailbox to fetch or import old emails that are already there.

    Because it only acts on the forwarded copies, Fluent Support cannot delete the original emails from your mail server.

    Thank you

    Thread Starter Joseph Brzezowski

    (@thedeafjoe)

    4 months, 2 weeks ago

    Thanks for the reply. My advice to add that option to allow to fetch any emails via IMAP then deletes the email off the server and it will convert into tickets just like Freshdesk does. But I am not sure why I would have to force myself to purchase the pro version if I need email fetching while I own/operate the web server including the mail server, what is the point to get the pro license just for that feature?

    I am trying to understand. Thank you.

    Plugin Support Ahsan Chowdhury

    (@ahsannayem)

    4 months, 2 weeks ago

    Hello @thedeafjoe ,

    Thank you for the great feedback!

    We totally understand your point about IMAP fetching and why it would be helpful, especially when you manage your own mail server. Currently, Fluent Support uses email piping (via forwarding) to keep the system lightweight, secure, and more WordPress-friendly. Which is why it doesn’t directly fetch or delete emails via IMAP.

    However, I am adding this to the feature request list. Hopefully, it will be added.

    Regarding the Pro license: Email-based ticketing (Email Piping) is considered an advanced support feature and is part of the Pro version to help sustain ongoing development, maintenance, and support of such functionalities. Fluent Support’s free version already covers a wide range of tools for managing support, but certain features, e.g., email piping, are reserved for Pro to maintain a balanced offering.

    Thank you

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