Elementor sidebar doesn’t load

  • Resolved Lúa Louro

    (@orballa)


    1 year, 1 month ago

    Everything was working fine until I had to upgrade Elementor Pro from 3.27.1 to 3.27.4 and Elementor from 3.25.10 to 3.27.6. The Elementor sidebar never finishes loading, so I can’t add new content or modify existing content.

    I can’t do it with pre-existing pages, but it doesn’t allow me to do it with totally empty new pages either.

    No related error appears in the console.

    I use WordPress 6.7 and the BuddyBoss theme (along with many other plugins). Nothing has changed in the platform except the Elementor update.

    Thanks

    Screenshot: https://prnt.sc/Hesl20HaqWB_

    When I rollback to these versions, the problem is solved:

    Elementor 3.25.10

    Elementor Pro 3.27.1

    • This topic was modified 1 year, 1 month ago by Lúa Louro.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Milos

    (@miloss84)

    1 year, 1 month ago

    Hi there,

    Thanks for contacting us and hope you are doing well and having a great day.

    To rule out the possibility of a plugin or theme conflict, please deactivate all your plugins (besides Elementor ). If it solves the issue reactivate them one by one to find the culprit. If it didn’t help, switch your theme (temporarily) to a default WP theme such as Twenty Nineteen and see if it makes any difference.

    Also, this could happen due to our Elementor performance experiments you can try to deactivate them. To deactivate them you can go to Elementor > settings > features

    Performance features currently in the experimental stage are:

    • Element Caching – Elements caching reduces loading times by serving up a copy of an element instead of rendering it fresh every time the page is loaded. When active, Elementor will determine which elements can benefit from static loading – but you can override this.
    • Inline Font Icons – This experiment renders icons as SVGs without loading the Font-Awesome and eicons libraries. Since SVGs are vector-based images which are rendered using the browser’s engine, they do not increase server requests which improves performance

    I am looking forward to hearing back from you soon.

    Kind regards,

    Thread Starter Lúa Louro

    (@orballa)

    1 year, 1 month ago

    It seems to be a compatibility issue between Elementor 3.27.6 and Elementor Pro 3.27.4 plugins with the BuddyBoss Platform plugin. It does not work neither in version 2.6.72 nor with 2.8.00. Clearly both plugins are interfering.

    The only way to solve the issue, as I said, is to download Elementor to 3.25.10 and Elementor Pro 3.27.1

    Are you going to release a version resolving this issue, or will you contact the BuddyBoss developers?

    Thanks

    • This reply was modified 1 year, 1 month ago by Lúa Louro.
    Thread Starter Lúa Louro

    (@orballa)

    1 year, 1 month ago

    Updating all BuddyBoss plugins and theme to their latest versions + Elementor + Elementor Pro solved the problem.

Viewing 3 replies - 1 through 3 (of 3 total)

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