Duplicated Payments with credit card

  • fredbra

    (@fredbra)


    5 months, 1 week ago

    And the communication failing at the checkout its back.

    We are facing duplicated payments from the clients who choose to pay with Revolut plugin with credit card (we also have Stripe and it never fails).

    Can you check?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support businessrevolutsupport_mayank909

    (@mayank909)

    5 months, 1 week ago

    Hello

    Thank you for contacting us,

    We’ll investigate further on our end, but we need a few details from your side:

    1. Screenshots of the order notes in WooCommerce.
    2. If possible, we would also appreciate temporary access to the plugin dashboard.
    3. Order Ids for which the issue is observed.
    4. Additionally, could you please share the plugin log file from your WooCommerce settings.

      Please send all these details to us at api-requests@revolut.com, and kindly include the thread link as well so we can prioritize your request.


    Best regards
    Mayank

    Thread Starter fredbra

    (@fredbra)

    5 months, 1 week ago

    I have sent an email with the info requested.

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)

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