Duplicate Orders

  • Resolved crdunst

    (@crdunst)


    6 months ago

    I note someone else reported this, and the ticket was marked as ‘resolved’ with no further details, and a further ‘me too’ was added, so that makes three of us.

    We too have a client using your plugin, where an order paid via PayPal is showing as three separate orders. Two order confirmation emails were also sent out to that customer.

    As with the ‘me too’ on the thread above, the ‘save abandoned orders’ in our client store is also unticked, so that’s not a resolution.

    Do you have any further info on this please, or potential fixes?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter crdunst

    (@crdunst)

    6 months ago

    Just to add, with further inspection, all three ‘orders’ are showing as ‘processing’, and all share the same transaction ID. The payment exists once only in PayPal.

    Plugin Support Elena

    (@elenathemehigh)

    5 months, 4 weeks ago

    Your issue needs a detailed check. Can you please raise a ticket through our website? We hope our technical team will be able to help you.

    Thank you!

    Thread Starter crdunst

    (@crdunst)

    5 months, 4 weeks ago

    I’m sorry, we won’t have the logs or details to help diagnose the issue now; it’s a high traffic site.

    We deleted the duplicate orders, and the client is actually in the process of moving to Shopify unfortunately.

    I just wanted you to know that there seems to be an issue reported by multiple people, in the spirit of giving helpful feedback. If you hear of other instances, you’ll be aware others have reported it.

    Kind regards.

    Plugin Support Elena

    (@elenathemehigh)

    5 months, 3 weeks ago

    Thank you for taking the time to provide detailed feedback, we really appreciate it.

    We understand the issue you’ve described, and it does seem that multiple users have encountered similar behavior. While we typically need logs and site details to investigate further, we completely understand that this isn’t feasible for a high-traffic site.

    We’ll make a note of this occurrence and share it with our development team so they’re aware and can look for potential causes in future updates.

    We’re sorry for the inconvenience this has caused your client, and we appreciate your effort in letting us know.

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)

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