Download Button not working

  • yuserix

    (@yuserix)


    1 year, 2 months ago

    Even with trying the suggested permalink edits, the download button does not work for me.

    Is there anything else I can try?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Saleem Summour

    (@sal4sup)

    1 year, 2 months ago

    Hi @yuserix,

    Have you tried refreshing the Permalink settings? You can do this by going to Settings > Permalink and clicking Save Changes.

    Please note that the download link won’t work if the “Plain” permalink option is selected. Also, ensure that the upload folder has the correct permissions set to 775.

    Afterward, try recreating the label.

    If the issue persists, please send us the DHL log from WooCommerce > Status > Logs > DHL for the same day the label was created. You can email it to us at dhlsupport@progressus.io.

    Thanks!

    Thread Starter yuserix

    (@yuserix)

    1 year, 2 months ago

    Do you mind explaining how to set the permissions? and what is the folder directory?

    Plugin Author Saleem Summour

    (@sal4sup)

    1 year, 2 months ago

    Hi @yuserix,

    You’ll need access to your hosting files, either via FTP or your hosting file manager.

    The label folder is located at: wp-content > uploads > woocommerce_dhl_label.

    If you don’t have access to these files, please ask your hosting provider to check it for you.

Viewing 3 replies - 1 through 3 (of 3 total)

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