• Kiryamboff

    (@kirill1986)


    Good afternoon! I have installed the plugin, but it is not working

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Lauren

    (@oncecoupled)

    Hey @kirill1986

    We’ll re-test this plugin with the latest version of WordPress and see if we can replicate what’s happening. Thanks for reporting this!

    Best,
    Lauren

    Thread Starter Kiryamboff

    (@kirill1986)

    Please give us feedback as you test it.

    Lauren

    (@oncecoupled)

    We tested this with success when running WordPress 6.8.3. What version of WordPress are you using? Have you tested for plugin conflicts yet?

    Thread Starter Kiryamboff

    (@kirill1986)

    I also installed 6.8.3 and tested it on several sites, but I did not test it for conflicts

    Lauren

    (@oncecoupled)

    Will you go ahead and test for conflicts using any themes and plugins that the sites you’ve tested have in common, then let us know what you find? We can troubleshoot from there. A screenshot to confirm what you’re seeing might also be helpful. Thanks!

    Thread Starter Kiryamboff

    (@kirill1986)

    Hmm, I turned off all the plugins, and it still doesn’t work. The sites are all on the Astra theme.

    https://annotatescreen.com/d/01418bdb7cf3f572f88ea63c64c0b9f603098514.png

    Thread Starter Kiryamboff

    (@kirill1986)

    I tested it on the Twenty Twenty-Four theme, and it works. However, it doesn’t work on the Astra theme. Can you fix this? Additionally, it would be great if you could disable the general scrolling of the screen in this plugin when you select a link in the selection window and scroll through the list.

    Lauren

    (@oncecoupled)

    Yes, we will troubleshoot this. Thanks for the report!

    Thread Starter Kiryamboff

    (@kirill1986)

    Can you fix the scrolling of the entire screen?

    Lauren

    (@oncecoupled)

    Yes, we will troubleshoot it.

    Thread Starter Kiryamboff

    (@kirill1986)

    Good afternoon! Haven’t you fixed it yet?

    Lauren

    (@oncecoupled)

    Yes, a new version was submitted this morning. The functionality has been completely refactored. Check for an update and run that, please!

Viewing 12 replies - 1 through 12 (of 12 total)

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