Customer Pro Support

  • Resolved 1909ra

    (@1909ra)


    11 months ago

    Is Customer Pro support down this weekend? I put in a technical ticket on Friday and haven’t received any updates on my ticket. I’ve tried to touch base by email Sat and Sun (today) to get a timeline so I can start the website update I had scheduled for this weekend.

    I was able to generate one staging site with the free version. Upgraded to Pro and tried to generate a new one, and have been getting errors at various stages of the cloning process ever since. Spent the previous week going through the troubleshooting knowledge base. Worked with Bluehost on some of the known issues, like disk space. But I was still unable to generate a staging site. Would love a response or a refund if the plugin can’t be fixed.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor fayyazfayzi

    (@fayyazfayzi)

    11 months ago

    Hi @1909ra ,

    Thanks for reaching out here! I’ve just responded to your support ticket. The staging site has been successfully created and working: https://calendulasgarden.com/wpstg-test/. I sincerely appreciate your patience over the weekend and apologize for the delay.

    Please check your email for more details, and feel free to reply there if you need anything further. We’re here to help!

    Cheers!
    Fayyaz

    Thread Starter 1909ra

    (@1909ra)

    11 months ago

    Hi Fayyaz

    I’m glad you are feeling better. Thanks for troubleshooting the plugin and setting up the staging site. It worked beautifully, and the migration went smoothly as well. I just finished testing the new site; everything works great. You did an excellent job. Hopefully, there will be an investment in backup for weekend technical support to improve communication and avoid misunderstandings.

    Thanks again!

Viewing 2 replies - 1 through 2 (of 2 total)

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  • 2 replies
  • 2 participants
  • Last reply from: 1909ra
  • Last activity: 11 months ago
  • Status: resolved