Critical error on my site

  • rasel37

    (@rasel37)


    3 days, 7 hours ago

    Dear GiveWP Support Team,
    I am using the free version of the GiveWP plugin on my WordPress site. After installation, my WordPress dashboard is showing a critical error, and I am unable to access the admin panel.
    I have already tried the following troubleshooting steps:

    Deactivated all other plugins except GiveWP

    Switched to the Twenty Twenty-Five default WordPress theme

    Despite these steps, the critical error persists, and I cannot access the dashboard.
    Could you please advise on how to safely resolve this issue or deactivate/fix the plugin so my site becomes accessible again?
    Site details:

    WordPress version: Latest

    GiveWP version: Latest

    Site URL: https://alfredtupholmesfoundation.org/

    Thank you for your assistance. I look forward to your guidance.
    Best regards

Viewing 1 replies (of 1 total)
  • Plugin Support Ginger Coolidge

    (@gscoolidge)

    2 days, 18 hours ago

    Hello @rasel37 ,

    Glad you reached out, happy to help!

    I’m seeing a donation form on your site here https://alfredtupholmesfoundation.org/#Donate, so has the issue been resolved?

    If not, anytime you see that critical error message, it means a more detailed error log has been sent to the PHP/debug log, and we’ll need to see that entry.

    If you are not sure how to access the PHP error logs, you can reach out to your web host where to find these on the server.

    We’re looking forward to guiding you to a resolution here 🙂

Viewing 1 replies (of 1 total)

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