Conversions API issues - page 2 | WordPress.org

Resolved cpyles
(@cpyles)

6 months ago

I have never had an issue with my site and pinterest, suddenly i’m being told I will be removed from the verified merchant program due to my conversions API not tracking several things.
Customer Information
User Agent – Page Visit, Add to cart
Email – Add to Cart
External ID – Add to Cart, Page Visit, Search, View Category
Click ID – Add to Cart, Page Visit, Search, View Category

Event Insights
Source URL – Add to Cart

I did run into the fact my site and pinterest were not connected anymore, but I got that relinked almost a month ago when this first started freaking out at me. That, however, did not fix this conversion api issue that Pinterest is still saying if I do not fix by May 30th I am out of the program. I literally have no idea what to fix here. I’ve only ever used this plugin.

I have sent an email to Pinterest, but I doubt I will get anywhere there. So I hope someone here can help me.

Viewing 16 replies (of 16 total)

Plugin Support Moses M. (woo-hc)
(@mosesmedh)

5 months, 3 weeks ago

Hi @cpyles,

I understand this situation can feel overwhelming, especially since the helper tool isn’t detecting any issues, which can be quite frustrating.

Given the errors you’ve encountered and your explanation, please go to Marketing > Pinterest > Settings > Tracking > Track Conversion and verify that it is still enabled along with the other necessary settings outlined here: https://woocommerce.com/document/pinterest-for-woocommerce/#section-7

If everything is enabled, it’s possible Pinterest is requesting information that this plugin isn’t providing, or there could be a compatibility problem. In that case, please open a support ticket at WooCommerce.com: https://woocommerce.com/my-account/create-a-ticket/ so the issue can be thoroughly investigated.

Aside from this, if you found our forum support helpful, I’d be grateful if you could leave a review here: https://wordpress.org/support/plugin/pinterest-for-woocommerce/reviews/#new-post

Viewing 16 replies (of 16 total)

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18 replies
5 participants
Last reply from: Moses M. (woo-hc)
Last activity: 5 months, 3 weeks ago
Status: resolved