Conversion value wrong

  • NF

    (@nanasflowers)


    2 years, 1 month ago

    Hello,

    Since updating to v2.0.0 our $ conversion value reporting in GA4 and thus Google Ads is wildly incorrect, it’s overstating the $ value by 100 times the true value. All the other GA4 reporting data is correct other than the $ conversion values. This is skewing our analytics terribly and I have no idea where to start in resolving this.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Michael K

    (@mikkamp)

    Automattic Happiness Engineer

    2 years, 1 month ago

    Thanks for the report. We had a closer look and it seems there is indeed an inconsistency with the way the prices are being handled. This is related to how it handles decimals which are different to the US character of .

    Unfortunately this affects the tracking of all purchase events regardless of what decimal format is used. We are looking into resolving this, but at the moment we don’t have a good work around, other than to revert back to version 1.8.14 which can be downloaded from the following location: https://wordpress.org/plugins/woocommerce-google-analytics-integration/advanced/

    Thread Starter NF

    (@nanasflowers)

    2 years ago

    No, it’s still not resolved even in the latest version due to poor implantation of new Google tracking procedures, I highly recommend staying on 1.8.14.

    I’m still seething angry that my GA and Google Ads data is permanently destroyed by this poorly rolled out update.

    • This reply was modified 2 years ago by NF. Reason: Grammar
    • This reply was modified 2 years ago by NF.
    • This reply was modified 2 years ago by NF.
Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Conversion value wrong’ is closed to new replies.

  • 3 replies
  • 11 participants
  • Last reply from: NF
  • Last activity: 2 years ago
  • Status: not resolved