Contact Form – user must hit send twice

  • Resolved cristipaltin

    (@cristipaltin)


    1 month, 1 week ago

    Hello!
    I am facing the following issue:
    After filling the contact form the user must hit Send (Trimite) button twice for the message to be send! Only after the second hit on the send button, the confirmation box appears and the mail is send to my inbox.
    I have also tried disabling the Spam protection and Captcha – same issue.
    This behavior is also on mobile.
    I have rolled back the plugin back up to 1.9.6.2 – same issue.
    Can you please help! Thank you!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter cristipaltin

    (@cristipaltin)

    1 month, 1 week ago

    It looks like is a caching issue with  W3 Total Cache plugin. For the moment I excluded the contact page from the cache and the issue is gone.
    If someone has a better solution, please help! Thanks!

    Plugin Support Amjad Ali

    (@amjadali688)

    1 month ago

    Hi @cristipaltin ,

    Great to hear that the issue is now resolved!

    In most cases, issues like this happen due to caching plugins, which can prevent assets from loading properly and cause problems with form submission.

    Since you mentioned you’re using W3 Total Cache, I recommend checking out this article for the proper WPForms settings: https://wpforms.com/docs/configuring-optimization-settings-for-wpforms-in-w3-total-cache/

    Following these settings will help prevent similar issues in the future and ensure WPForms works smoothly across your site.

    Hope that helps!

    Thread Starter cristipaltin

    (@cristipaltin)

    1 month ago

    Hello @amjadali688!
    Thank you for your reply. I don’t know what caused this issue, I did not have it before, but it is working now.
    Thank you!

    Plugin Support Amjad Ali

    (@amjadali688)

    3 weeks, 6 days ago

    Hi @cristipaltin ,

    Glad to hear that it’s working now and everything is running smoothly!

    Please don’t hesitate to reach out if you run into any other issues or have questions.

Viewing 4 replies - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.