Hey @smarta-brett – can you please post a screenshot of what you are seeing? You can use http://www.snipboard.io to upload the image, then copy the link and paste it here. Please be aware that you do NOT need to purchase the premium version!
Hey @smarta-brett – you’re right, that is indeed something on Facebook’s end. I’d love to solve this for you, but we have no access to the Business Account part of Facebook to address this.
I get that it’s very frustrating, but Facebook support is really the best place for getting help on this. Can you try getting help here?
yep – tried that
they were useless and said to contact WooCommerce
I insisted and said the error says it is ay you end
then I finally get an email saying they have escalated the issue but said they cannot give a timeframe – I don’t hold much hope!
I don’t use Facebook myself and I am doing this for a client (I built her website) – quick question
she has several Facbook Pages – should I maybe try to connect one of the others? – if I do can it be changed later?
Hi @smarta-brett,
I don’t use Facebook myself and I am doing this for a client (I built her website) – quick question
It’s possible that the Facebook connection didn’t set up correctly due to permission.
Here are a few steps you can take to fix this:
- Ensure that you are both the admin and owner of the Facebook assets
- Confirm you have 2FA enabled for the Facebook account you are using
she has several Facbook Pages – should I maybe try to connect one of the others? – if I do can it be changed later?
You should be able to connect to the Facebook assets where you have ownership. It’s possible to change it later.
Let us know how that goes!
