CompressX is processing not workin

  • proguid

    (@procarmanuals)


    10 months, 1 week ago

    “Start bulk processing” does not work. I can only use it with the Force checkbox selected. I get a timeout error.

    The second problem:
    I have 20k images, and the process freezes at 6k. The conversion process simply does not work.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support johnghiz

    (@johnghiz)

    10 months, 1 week ago

    Hello @procarmanuals

    To help us further identify the issue, would you send us a debug zip to support(at)wpvivid.com? You can get the debug zip from your website > CompressX > System Info.

    When doing that, please also include a link to this thread to help track the issue.

    Thanks,

    All the best,

    Thread Starter proguid

    (@procarmanuals)

    10 months, 1 week ago

    Sent. Awaiting reply.

    Plugin Support johnghiz

    (@johnghiz)

    10 months, 1 week ago

    Thank you. We are going to investigate the issue and will promptly provide you with an update.

    Thread Starter proguid

    (@procarmanuals)

    10 months, 1 week ago

    I sent you the login/password to access the site. Did you receive it?

    Plugin Author CompressX

    (@compressxio)

    10 months, 1 week ago

    Thank you for your message!

    For your privacy and security, and per the WordPress.org forum guidelines, please do not share or mention any private information, including usernames or passwords.

    Usually, the debug information is sufficient.

    • This reply was modified 10 months, 1 week ago by CompressX.
    • This reply was modified 10 months, 1 week ago by CompressX.
    Thread Starter proguid

    (@procarmanuals)

    10 months, 1 week ago

    I am awaiting a decision on my issue.

    Plugin Support johnghiz

    (@johnghiz)

    10 months, 1 week ago

    Hi @procarmanuals

    We’re working to resolve this issue at the algorithm level. This process requires thorough development and testing so might take some time. But we’ll keep you posted on any updates.

    All the best,

Viewing 7 replies - 1 through 7 (of 7 total)

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