Compatibility with cache plugins | WordPress.org

Resolved christian70
(@christian70)

1 month, 2 weeks ago

Hi,

I wonder if there’re specific settings to make the plugin work properly along with Litespeed Cache. I added moove_gdpr_popup cookie to the excluded cached cookies box (as suggested by AI) but I don’t know if it’s fine or not. It seems it doesn’t, because if I first accept analytics cookies and then I want to deactivate them, the two cookies from GA remain in the page after reload.

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support Jane
(@janeaustin)

1 month ago

Hi @christian70

Thanks for using our plugins.

You can try to follow some of the tips for caching plugins here:

https://support.mooveagency.com/topic/basic-troubleshooting-tips/

Hope this helps.

Thread Starter christian70
(@christian70)

1 month ago

Thanks for your support.

Unfortunately your suggestions don’t work. I already did the proper settings in the Litespeed Cache plugin (Exclude Cookies and Exclude JS), with no effect: if I first enable analytics cookies, the GA cookies are saved as expected, but if I later disable them they remain in my browser after auto-reloading the page. You can check it in the link I wrote in my previous message.

Plugin Support Jane
(@janeaustin)

1 month ago

Hi @christian70

Can you please also try the ‘Cookie Removal’ and ‘Script Insertion’ set to ‘Static’:

https://www.dropbox.com/scl/fi/ga9r3wah8qsnw4jmqxbml/screenshot-6.png?rlkey=n0r7dw9pl8qw74drfoexfum6w&dl=0

We recommend testing in private browsing window (no other private browsing windows should be open).

Hope this helps.

Viewing 3 replies - 1 through 3 (of 3 total)

You must be logged in to reply to this topic.

3 replies
2 participants
Last reply from: Jane
Last activity: 1 month ago
Status: resolved