Carousel Functionality Issue

  • Resolved pjmoore2026

    (@pjmoore2026)


    1 month, 4 weeks ago

    The homepage carousels on our website have stopped functioning properly. They no longer auto‑advance through stories, and the left/right navigation arrows are unresponsive. The only way to navigate through carousel items is by clicking the indicator dots below each carousel.

    I have attempted multiple standard troubleshooting steps—including clearing cache, regenerating assets, and temporarily disabling plugins—but none of these actions resolved the issue.

    This problem has been ongoing for over a month and is impacting both the usability and presentation of our homepage. The issue occurs across multiple browsers (Chrome, Firefox, and Safari) on desktop devices but appears to function correctly on mobile.

    These carousels are used to highlight featured stories and announcements, so this issue is negatively affecting user engagement. We would appreciate your assistance in identifying the root cause and implementing a fix as soon as possible.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Amin

    (@amin7)

    1 month, 3 weeks ago

    Hi @pjmoore2026

    Greetings!

    Thanks for all troubleshooting. Could you please tell me which widget from Essential Addons you are using here, https://ghc.foundation/? I checked your shared link, and I could not find any relevant CSS from Essential Addons, and the navigation arrows seems working fine, please check the screencast, https://d.pr/v/DAAyfX
    Please correct me if I misunderstand you, share some more details with relevant screenshots of this page.
    Looking forward to hearing from you.

    Thanks & regards

    Plugin Support Amin

    (@amin7)

    1 month, 3 weeks ago

    Hi @pjmoore2026

    Greetings!

    We have not heard from you since our last reply. Are you still facing the issue? If yes, then please share some details as we asked in our last reply.
    Looking forward to hearing from you.

    Thanks

    Thread Starter pjmoore2026

    (@pjmoore2026)

    1 month, 3 weeks ago

    Thank you for providing the screen recording—it was very helpful. Based on that, I tested the site on multiple computers that are not connected to or associated with the College’s network, and the carousels are displaying correctly in those environments. At this point, the issue appears to be isolated to devices that are connected to the College network.

    I don’t see any issues with the carousel configuration itself, so my next step will be to reach out to our campus IT department to determine whether there may be a network-level restriction (such as caching, content filtering, or script blocking) affecting how the carousels load on College-connected machines.

    In the meantime, if you have any insight into server-side or network-related settings that could cause this type of behavior—where the carousels render differently on our network versus external connections—I’d appreciate any suggestions you can share.

    Plugin Support Pial

    (@iapial)

    1 month, 2 weeks ago

    Hi @pjmoore2026,

    Thank you for the detailed update and for taking the time to test the site across different environments. That was very helpful.

    Based on what you described, it does strongly suggest a network level restriction on the College side rather than an issue with the carousel configuration itself. Since the carousels are working properly outside the College network, the widget and its scripts are loading as expected in a normal environment.

    In cases like this, the most common causes tend to be:

    • Firewall or content filtering rules blocking certain JavaScript files
    • CDN domains being restricted
    • Aggressive network level caching serving outdated script files
    • Security policies preventing inline or dynamic JavaScript execution

    For your IT team, it may help to check whether any of the following are being blocked:

    • JS files related to Essential Addons or Elementor
    • CDN resources used by the plugin
    • Swiper.js or other carousel related script libraries
    • Console errors in the browser developer tools on affected machines

    If possible, please ask your IT team to open the browser console on a College connected desktop and check for any red error messages when loading the homepage. That information would be very useful in pinpointing exactly what is being restricted.

    Hope It helps

    Plugin Support Pial

    (@iapial)

    1 month, 1 week ago

    Hi @pjmoore2026,

    Since the issue appears to be isolated to the College network and the carousels are functioning correctly outside of it, we are marking this topic as resolved for now.

    If you face the issue again or need further assistance, please feel free to open a new topic and we will be happy to help.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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