Hi,
We have received your query and it is now being processed. We will get back to you on this forum as soon as we can.
Regards,
BestWebSoft Support Team
Hi,
Follow the next steps in order to login into your WordPress admin dashboard:
1) Download and install FTP client (for example, Filezilla).
2) Open FTP client and enter your FTP access credentials (host, username and password) to access files on your server.
3) Navigate to ‘yourwordpresswebsite/wp-content/plugins’ directory.
4) Disable Captcha plugin by renaming its folder.
When entering the Dashboard, you can rename the folder back. Then:
5) Please try activating a standard WP theme for a while (2014, 2015) and check if the problem remains. Please let us know about the results.
6) Please try deactivating all of your plugins except Captcha plugin and also check if the problem is still present. If it is not, please activate the plugins one-by-one, meanwhile checking, after which plugin activation the problem appears again.
7) Please provide your System status as well. Follow the next instruction – https://docs.google.com/document/d/1Wi2X8RdRGXk9kMszQy1xItJrpN0ncXgioH935MaBKtc/edit
Regards,
BestWebSoft Support Team
Hi,
Many, many thanks for your help!
But I have no time to play. I disabled your plugin, enabled other plugin. Now all works: https://wordpress.org/plugins/wp-recaptcha-integration/screenshots/
Regards,
Vadim
Dear Vadim,
Thank you for information.
We are glad that your issue is resolved.
Feel free to contact us with any questions related to our products in the future.
Sincerely,
BestWebSoft Support Team
