Can’t save

  • Resolved sandrowenner

    (@sandrowenner)


    8 months, 1 week ago

    I uploaded some images (I need to add 4,500 more), but from image 131 onwards, the system loads normally. However, when I click “Save,” the images are not saved, and it reverts back to image 131. Does the plugin have a limit on the number of images?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jasmine

    (@hyenokian)

    8 months, 1 week ago

    Dear @sandrowenner,

    Thanks for the topic.

    I want to mention that there is no limitation on the number of images on our end.

    The issue is likely related to you PHP values.

    Please contact your hosting provider and ask them to increase the following PHP variables:
    max_input_vars 20000
    max_execution_time 600
    max_input_time 600

    Please make sure to let us know if the issue persists.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    7 months, 4 weeks ago

    Dear @sandrowenner,

    We’re closing this ticket for now as we last heard from you 1 week ago.
    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

    For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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