Cant connect

  • Resolved Cham Agency

    (@ahmirof)


    7 months ago

    Hello,
    i can’t use this plugin at all. when i install it and in this link example.com//wp-admin/admin.php?page=wc-admin&path=%2Fpayments%2Fconnect
    when i click on conntect, i’m getting this message:
    There was a problem connecting your store to WordPress.com: “The Jetpack server encountered the following client error: Verification secrets not found”
    how can i fix it?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Moses M. (woo-hc)

    (@mosesmedh)

    7 months ago

    Hi @ahmirof,

    Thanks for getting in touch. I completely understand how frustrating this kind of issue can be. Could you please try installing the Jetpack plugin by following the steps outlined here: https://jetpack.com/support/getting-started-with-jetpack/. After installing, connect your site to WordPress.com and let me know if the connection goes through successfully.

    Thread Starter Cham Agency

    (@ahmirof)

    7 months ago

    Hi @mosesmedh
    I already tried it, and i couldn’t connect the jetpack too, i had the same problem

    Thread Starter Cham Agency

    (@ahmirof)

    7 months ago

    let me tell you what i’ve done
    I changed my theme, i disabled all plugins, i checked XML-RPC and it was correct, i changed my own ip, and disabled cache plugins, i checked from different browsers,.. none of them didnt help

    Mahfuzur Rahman

    (@mahfuzurwp)

    7 months ago

    Hi @ahmirof,

    Thank you for the update!

    Based on similar cases we’ve seen, this could be related to a plugin conflict.

    To help us investigate further, could you please share:

    • A copy of your System Status Report (WooCommerce > Status > Get system report > Copy for support).
    • Any fatal error logs, if available, under WooCommerce > Status > Logs. You can copy and paste them via https://gist.github.com/ and share the link here.

    Looking forward to your reply!

    Thread Starter Cham Agency

    (@ahmirof)

    7 months ago

    Dear @mahfuzurwp

    I checked all of them myself with help of Chatgpt and Grok, and there isn’t any problem with them too

    Zee

    (@doublezed2)

    6 months, 4 weeks ago

    Hello Cham Agency,

    Thank you for your reply.

    Please share your System Status Report so I can check for any potential misconfigurations. You can paste the report at https://pastebin.com and share the link here.

    Also, I recommend contacting your hosting provider to ask if any firewalls or security measures on their end might be blocking connection requests.

    Once I have more information, I will be in a better position to assist you further.

    Best regards.

    Plugin Support Kay U a11n

    (@kingsleyinfo)

    6 months, 2 weeks ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 7 replies - 1 through 7 (of 7 total)

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