Plugin Support
Jasmine
(@hyenokian)
Dear @gameing,
Thank you for your review.
We’re sorry to hear about your experience.
Firstly, I want to mention that we are always ready to check and investigate your case and give a proper solution to it. Unfortunately, we haven’t had a chance to examine this case with you before.
This is just a regular support case, so, instead of the 1-star rating, it would be much more acceptable to open a ticket in case of facing any issues – our Customer Care team is always happy to help you. (Of course, it is totally your decision, but opening a ticket will help you to solve the issue as soon as possible.)
Please provide us with the following information so we can check the case and help you fix the issue as soon as possible.
If possible, please describe in more detail what error you’re getting when trying to deactivate.
For example, please open the console with F12, take a screenshot of the error, and send it to us.
Most likely, this could be a conflict with another plugin.
As an alternative, you can also try deactivating the plugin in bulk from the plugins list.
See the screenshot: https://ibb.co/pBfh6fb0
Looking forward to your response.
Thank you.
