Cannot create clone on your servers | WordPress.org

Resolved Paul Mycroft
(@pmycroft)

10 months, 1 week ago
I created an account on TeamUpdraft and purchased 5 credits but the site will not clone to your servers (UpdraftClone). I have a log file :

https://www.dropbox.com/scl/fi/2qwemhvexs6na4pgf9vcw/log.f63dd7d2eff4.txt?rlkey=l4wk2df9ex8syudztt5wtxu5q&st=rio0wfuc&dl=0

I am lost on this one, how can I get a clone on your server from the backup?
- This topic was modified 10 months, 1 week ago by Paul Mycroft.

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Plugin Contributor bcrodua
(@bcrodua)

10 months, 1 week ago

Hi @pmycroft,

Thanks for reaching out! Since you’ve purchased UpdraftClone tokens, this falls under our premium support. Could you please submit your request (along with your log) via our premium support form here: https://teamupdraft.com/support/premium-support-form/

Thanks,
Bryle

Thread Starter Paul Mycroft
(@pmycroft)

10 months, 1 week ago

Hi Bryle,

Thank you, I have sent my ticket in. Let me know if you need access to remedy this.

Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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2 replies
2 participants
Last reply from: Paul Mycroft
Last activity: 10 months, 1 week ago
Status: resolved