• Resolved darkokd73

    (@darkokd73)


    I tried to add FB account, but stuck on Select Facebook Page pop-up. When I click Add nothing happend. I really don’t know what to do.

    The page I need help with: [log in to see the link]

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  • Plugin Support Smash Balloon Manuel

    (@mescobar)

    Hi @darkokd73,

    First of all, I’m really sorry for the delay getting back to you, and thank you for your patience.

    If you’re being redirected back to WordPress, you can see your Facebook page listed, but nothing happens when you click Add, this is often related to a permissions issue. In many cases, WordPress doesn’t have full permission to write to the database, which prevents the connection from being saved.

    One way to troubleshoot this is by temporarily installing a plugin like Query Monitor and checking for any database errors that appear when you click the “Add” button.

    If you don’t see any database errors, then it could be something different (for example, a conflict with another plugin or theme). We’d be happy to take a closer look and help you figure this out. Could you please reach out to us via our support form here:

    👉 https://smashballoon.com/support

    When you contact us, please include your System Info so we can review your environment details. That will help us narrow this down much faster.

    Kind Regards,

Viewing 1 replies (of 1 total)

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