Cannot access plugin settings

  • Resolved geminibleep

    (@geminibleep)


    2 months, 1 week ago

    I am unable to access the settings page for Forminator. “Settings” does not appear in the left hand menu of WP-admin, and navigating directly to wp-admin/admin.php?page=forminator-settings I just get “Sorry, you are not allowed to access this page”.

    I am an admin in WP-admin, and other admins have tried and have the same issue

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Kris – WPMU DEV Support

    (@wpmudevsupport13)

    2 months, 1 week ago

    Hi @geminibleep

    I hope you are doing well today.

    This issue could be a plugin conflict, and possibly, there is a feature in one of the plugins that controls user permissions. Would you please run a conflict test? Please deactivate all plugins except Forminator and check if the problem is gone. If so, then enable all plugins one by one and find which one is having a conflict. If there is no positive result, switch to the default WordPress theme like 2019 and see if it works.

    Before this test, we recommend full site backup or running this test on the staging site.

    Please let us know about the results.

    Kind Regards,
    Kris

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    2 months ago

    Hi @geminibleep,

    Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open this thread if you need any further assistance.

    Kind Regards,

    Nithin

Viewing 2 replies - 1 through 2 (of 2 total)

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