Booking email not reaching customer

  • Resolved shokaweb

    (@shokaweb)


    2 months ago

    Hello

    I´m using version 6.2.9 and when customers make an appointment, the don´t get booking confirmation email (I get admmin email though). If I use test button I recieve two identical messages but one of them shows html code version. My SMTP is working properly because every other email is reaching destination ok. Are these situations related? How do I fix this?

    Thank you!

    • This topic was modified 2 months ago by shokaweb.

    The page I need help with: [log in to see the link]

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  • Plugin Support Md Abdullah Al Arif

    (@faithcoder)

    2 months ago

    Hi @shokaweb,

    Thanks for reaching out. I checked your booking form and it’s working fine on my end. I also tested a booking submission and confirmed that the email notification was received successfully [screenshot].

    Also, I noticed that you’ve already marked this ticket as resolved. If there are any more questions or concerns, feel free to reach out.

    Regards

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