Blank landing page

  • nilsoh3000

    (@nilsoh3000)


    6 years, 1 month ago

    Hi,

    I’m having a strange problem with a WordPress based website I manage. Everything worked fine till about mid January. I then tried configuring the site with SSL certificates and resolving a problem I had with HTTP and HTTPS, because I wanted to redirect HTTPS to HTTP. A few days later I saw that the landing page now was just a blank white page. And when checking the Chrome console it seem like the website’s first page wasn’t properly loaded anymore. I can still access every part of the website by navigating via the URL (www.thepomo.com/work eg), but the landing page is still a blank white page. When I log into my WordPress.org admin, the blank white page issue is not appearing and I can properly see the landing page.

    I did a backup restore from a date when I knew the site was working fine, but the blank first page issue is still there. Even after removing the generated SSL certificate that was added.

    Please let me what I can do to fix this.

    Thanks,
    Nils

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Mitali Rajpurohit

    (@mitalideva)

    6 years, 1 month ago

    Hi,

    You can edit config.php file and make : define(‘WP_DEBUG’, false); as define(‘WP_DEBUG’, true);

    It may help you to find fatal errors.

    Thread Starter nilsoh3000

    (@nilsoh3000)

    6 years, 1 month ago

    Hi mitalideva,

    Thanks for your response.

    I assume you mean the “wp-config.php”-file, because there’s no “config.php”?

    Anyway, I changed wp-config.php like you said, but the problem is that when checking the Chrome console, nothing related to WP is loaded at all. In fact, nothing at all is loaded, it’s just a blank index file. Have a look at: http://www.thepomo.com/ and check the console.

    Best,
    Nils

    Mitali Rajpurohit

    (@mitalideva)

    6 years, 1 month ago

    Hi @nilsoh3000 ,

    Yes i saw, A blank page may be caused by a number of different issues:

    -A PHP error on a plugin or the current active theme
    -A badly uploaded file
    -Incompatibilities between plugins

    If you have already tried :define(‘WP_DEBUG’, true); and didnt work,You may try deactivating plugins and theme. Like rename folders and check front. Then you can revert it back. This debug process may help you sure.

    Also if you are using any SSL plugin, please deactivate it first or rename through ftp.

    And yes: https://www.thepomo.com/ this works for me so it can be redirection configuration issue.

    Thread Starter nilsoh3000

    (@nilsoh3000)

    6 years, 1 month ago

    Hi mitalideva,

    Alright, thank you.

    It’s pretty daunting uninstalling the theme because it’s a custom theme made by an external developer we hired many years ago. Don’t want to lose any of the uploaded content and I don’t 100% trust our backup.

    https://www.thepomo.com/ is not our website. It’s a “spam site” that hosts itself on our https because we have removed the ssl certificate.

    This whole problem occurred when I started testing with SSL certificate and redirection between HTTP and HTTPS. I modified a few files like config, htaccess and index files. I can understand that these things could create the white page, the strange thing for me is why the problem persists also after restoring a backup from a time when everything worked. It therefore seem to not be a problem with the files but rather with the server configurations / SSL things. Or the backup is simply not working properly…

    Thanks for your support

    Best,
    Nils

    Thread Starter nilsoh3000

    (@nilsoh3000)

    6 years, 1 month ago

    For some reason everything is now working again. I’m happy for this but I really want to understand what happened. I did remove the SSL certificate a few days ago and I restored a backup a few days ago as well. I don’t understand why there would be a delay to why it’s suddenly working now, because no one has touched the files since. Do you have any idea of why? Could it be because of WordPress updates?

Viewing 5 replies - 1 through 5 (of 5 total)

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