Billing and Shipping info missing

How do I send you the screenshot and copy of the report? Do you have a secure link/website to copy this to? Thanks for your assistance.

I am using a plugin called Checkout Field Editor for WooCommerce. The reason is to have an Apartment field that is visible.

The problem is that customers who have apartments do not click on the button to add an apartment number in the standard checkout. The apartment field is hidden unless they click on it. Is there a way to make the standard field always visible without the use of a plugin?

It’s possible this plugin is causing the issue, however we have had several customers checkout with no problems with and without apartment numbers.

https://quickforget.com/s/c7f9188ac8140f616a87bc2cc037218c7d82a6e47f3591bf

system status report and screenshots are in that link. Set to expire in 72h or 2 views.

I’m not looking to add an apartment field. I want the default apartment field to be present without the customer needing to click a button. Most customers are lazy and don’t click on the button to add an apartment number. They either don’t add an apartment or put it on the same line as the street address which then causes UPS to charge us for an address change. We want the standard Apartment field to be present at all times.

I will deactivate the plugin to test. The other issue is that this problem is intermittent. It could take a week or two before it happens again.

It would be great if WooCommerce and Storefront worked more efficiently so we didn’t need so many plugins or changes in code.

I appreciate your help. Thank you.

I deactivated the Checkout Field Editor plugin about 5 days ago as you suggested.

We have too much traffic and sales to disable all plugins to test for an intermittent problem that shows up once every hundred sales, if you know what I mean. Also, if on a live site the issue doesn’t show up often, I’m not sure, without having some kind of automated script, how we can test in a reasonable time on a staging site.

We have always used only Storefront as our theme. We’ve had it going for over 7 years.

The issue is not from the plugin Woo Checkout Field Editor Pro. We installed it because the Apartment field, by default, is hidden. By default, there is a + button for the customer to press to make the field display. The issue is because default has the field hidden, customers do not click the + and fill out the field. We were using the Checkout Field Editor plugin to create an apartment field that was present 100% of the time.

We are using the Block style checkout.
If we go into the List View > Checkout > CheckoutFields > Shipping Address, you can see that by default the Apartment field is not shown, but instead a “+ Add apartment, suite, etc.” is listed. This is an “optional” field and does not display by default.
If I make this field a requirement, it then displays by default. But that will just create confusion and frustration for customers who have no information to put there when they try to checkout and are forced to put something in the field.

What I’m asking for is for that field to always display and be optional to fill out. The Company field does this already. How do we make this happen for the apartment field?

We would much rather have fewer plugins on our site to make WooCommerce and Storefront run efficiently.

Thank you for your assistance!

I apologize for the late response. Quite busy here.

In the last few weeks we haven’t had any blank shipping orders, however we did get a few orders where the email address had random numbers placed after the .com. Not sure if this is a related issue or something else.

Here are links to the screenshots:
https://snipboard.io/B52unx.jpg
https://snipboard.io/tJ3wcU.jpg

And about the coding issue. There are certain quality of life additions that should be made to WooCommerce and Woo themes that shouldn’t require outside coders. For e-commerce, there are several improvements that Woo should make to the core so that it works more efficiently. The issue with relying on plugins are that it costs the site owner more money to run, introducing possibilities of hacker using plugins for other reasons, and plugins being abandoned or not updated. Things like a proper sort for shipping costs and having the apartment field display. There are others too. If we require less plugins, our websites will work faster, more efficiently, and Woo will attract more users. Less plugins also means fewer conflicts and easier troubleshooting.