Background Update Failed

Resolved jperson19468
(@jperson19468)

1 year, 3 months ago
I have Easy Updates Manager Version 9.0.19

Current version of WordPress is Current version: 6.7.1

I am hosting on DreamHost

I have my “wp_con” set to “false in my wp-congfig.php file define(‘DISABLE_WP_CRON’, false)

Under Easy Update Manager the “Update logs” are empty Nothing ever gets written to the log

When I force the plugins to update though Easy Update Manager sometimes they will update and sometimes they will not When I manually update the plugins though WordPress it always works

I will always get the error message and sometimes all the plugins will be updated to the current version I have 34 active plugins All are setup to be managed by Easy Update Manager Site does not get much traffic
```
I receive the following error message in an email

WordPress site: https://greatcareers.org/
The following plugins failed to update:
 * FAILED: "Plugin Name"

Thanks! -- The Easy Updates Manager team

UPDATE LOG ==========

"Plugin Name"
------------
  Updating plugin: "Plugin Name"
  Downloading update from
https://downloads.wordpress.org/plugin/"Plugin Name".4.3.0.zip...
  Unpacking the update...
  Installing the latest version...
  Removing the old version of the plugin...
  Plugin updated successfully.
  Error: [plugin_update_fatal_error_rollback_successful] The update
for "Plugin Name" contained a fatal error. The previously installed
version has been restored.
```

Viewing 15 replies - 1 through 15 (of 23 total)

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Thread Starter jperson19468
(@jperson19468)

1 year, 3 months ago
I also have cleared my cache and uninstalled Easy Update Manager and reinstalled it
- This reply was modified 1 year, 3 months ago by jperson19468.
Plugin Support vupdraft
(@vupdraft)

1 year, 3 months ago

Which plugin is not being updated? There is likely an issue with that plugin.

If your Cron is disabled, have you set up real cron jobs to visit your site?

Your site needs these to be able to run. Can you install the free plugin WP crontrol and take a screenshot of your Cron Events?

Thread Starter jperson19468
(@jperson19468)

1 year, 3 months ago

This happens on all my plugins

Plugin Support vupdraft
(@vupdraft)

1 year, 3 months ago

Have you set up cron jobs to visit your site, if so how often do they run?

Can you install the free plugin WP Crontrol and take a a screenshot of your Cron Events?

Moderator Yui
(@fierevere)

永子

1 year, 3 months ago

@jperson19468 please sanitize your data before posting, your last post contained menus with links and nonces, it is not advised to reveal that, even if they will not work without auth (hopefully), a lot of bots and crawlers will hit them. Remember, this is a public forum.

Thread Starter jperson19468
(@jperson19468)

1 year, 3 months ago

@vupdraft I am unable to take a screenshot of my Cron Events when I did this the admins of the group sent me this message “please sanitize your data before posting, your last post contained menus with links and nonces” and would not let my post go though

Plugin Support vupdraft
(@vupdraft)

1 year, 3 months ago

I just saw that, if you look at your cron events do they have an exclamation mark, do they show as overdue?
Thread Starter jperson19468
(@jperson19468)

1 year, 3 months ago
This is a list of all the hooks. In the Action column on each one of these hooks is a “!” followed by the word “None”

sb_instagram_cron_job, wpseo-reindex-links, cau_outdated_notifier

woocommerce_cleanup_rate_limits, tribe_del_event_cron, tribe_common_log_cleanup

get_transient_features. wpbackitup_daily_scheduled_events, llms_backup_logs

llms_cleanup_tmp, llms_send_tracking_data, ime_run_scheduled_import

ime_run_scheduled_import, fs_data_sync_the-events-calendar, rocket_atf_cleanup

charitable_daily_scheduled_events, woocommerce_tracker_send_eve

wpo_smush_clear_backup_images, monsterinsights_usage_tracking_cron

wpo_weekly_cron_tasks, wcs_cleanup_big_logs
- This reply was modified 1 year, 3 months ago by jperson19468.
Plugin Support vupdraft
(@vupdraft)

1 year, 3 months ago

The exclamation mark, is it only every next to None!

Do you see a cron job called eum_auto_updates?

Thread Starter jperson19468
(@jperson19468)

1 year, 3 months ago

The exclamation mark, is it only every next to None! —- Yes

Do you see a cron job called eum_auto_updates? I do not have the cron job called “eum_auto_updates” in my Cron Events

I have my “wp_con” set to “false in my wp-congfig.php file define(‘DISABLE_WP_CRON’, false) — is this why I don’t see eum_auto_updates cron job? Is this a hosting / “dreamhost problem”? (I am Hosting on DREAMHOST)

Plugin Support vupdraft
(@vupdraft)

1 year, 3 months ago

setting it to false means it’s not disabled which is fine.

I believe your issue is related to low visitor numbers when the updates are due.

The visits to the site trigger the cron jobs , if there are not enough, the events won’t run.

I would recommend setting up a number of dummy visits to the site via an external cronjob.

These are automated tasks performed by the server.

You will need to set up an automated task to visit your site (please set the cron job to visit: http://yourdomain.com/wp-cron.php?doing_wp_cron )every 1-5 minutes (This will also keep the rest of your WordPress scheduler running)

Thread Starter jperson19468
(@jperson19468)

1 year, 3 months ago

I don’t no how to work with external cronjobs in the cloud. I do understand how cronjobs work from my unix experience. I do remember seeing a file called wp-cron.php on the server. Lets me see if I got this straight

You want me to create a cronjob on the server(dreamhost) that will run the wp-cron.php script every 1-5 minutes?
Thread Starter jperson19468
(@jperson19468)

1 year, 2 months ago
After trying to setup a cronjob from Cpanel and I still received “Background Update Failed” messages, I decided to contact dreamhost support to make sure I setup the cronjob correctly This is their response: After “Customer service” disabled the optimization for the “Website Name” site’s
WordPress cron jobs, I can see from its access log that its WordPress
cron jobs are running properly with 200 OK status. Please see one of the
repeating access log entries when the site tries to trigger its WordPress
cron jobs: 107.180.242.27 [04/Jan/2025:21:18:18 -0800] “POST
/wp-cron.php?doing_wp_cron=1736054298.6013619899749755859375 HTTP/2.0″
200 1 “-” “KOGtqEMTrzpw” rt=0.028 uct=”0.000″ uht=”0.028″ urt=”0.029″ “-
– Rule5″ – ru=”-” – gzr=”-“ Here is the Command to run — /usr/bin/php /home/wp_d2c47r/Name of Website/wp-cron.php?doing_wp_cron

From the Wp control plugins (Events) This is a list of Events with No Actions They all have “!” & None in the Action column there is still no Cron Job called “eum_auto_updates” I take it when you mean Cron Job you mean “Hook”?

tribe_common_log_cleanup llms_backup_logs llms_cleanup_tmp llms_send_tracking_data ime_run_scheduled_import wpo_weekly_cron_tasks woocommerce_tracker_send_event get_transient_features ime_run_scheduled_import fs_data_sync_the-events-calendar woocommerce_cleanup_rate_limits rocket_atf_cleanup charitable_daily_scheduled_event wcs_cleanup_big_logs wpo_smush_clear_backup_images sb_instagram_cron_job wpseo-reindex-links wpbackitup_daily_scheduled_events tribe_del_event_cron cau_outdated_notifier monsterinsights_usage_tracking_cron

I do have a help desk ticket open with dreamhost if you require any additional information from dreamhost I can include it in an additional update in the help desk ticket or me please let me know You can be very specific for the dreamhost people since they have more expertise in this then me
- This reply was modified 1 year, 2 months ago by jperson19468.
- This reply was modified 1 year, 2 months ago by jperson19468.
- This reply was modified 1 year, 2 months ago by jperson19468.
Plugin Support vupdraft
(@vupdraft)

1 year, 2 months ago

Customer service” disabled the optimization for the “Website Name”

What optimization did they disable?

Thread Starter jperson19468
(@jperson19468)

1 year, 2 months ago

Here is what the dreamhost respond back to me about the “What optimization did they disable” question

If you need more information / further information let me know and I will try to get a more detailed explanation from them

About the cron job optimization on the DreamPress servers, it is set up
using the DISABLE_WP_CRON setting in the site’s wp-config.php file, and a
server cron job is added to help run or trigger the WordPress cron jobs
every 2 minutes. This setup or optimization is similar to the one from
the link below:

https://help.dreamhost.com/hc/en-us/articles/360048323291-Disabling-WP-CRON-to-Improve-Overall-Site-Performance

To disable the cron job optimization, the DISABLE_WP_CRON setting was set
to false, and the server cron job was disabled or commented out, which
re-enabled the default trigger for the WordPress cron jobs, which happens
after every page load.

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