ARMmember Plugin Clash

  • Resolved Humberto Mancuso

    (@hmancuso)


    5 years, 11 months ago

    Hi Alex.

    I use “ARMember – Complete Membership Plugin” to control user access to my site.
    When I enable “Quiz Tool V3.01” it prevents ARMember from

    1) Managing Users
    2) Managing Plans
    3) Managing Private messages to Users

    The practical effect is that when I click on the side WP menu “ARMember>Manager Users” the ARMember plugin attempts to load the users page, but all I can see is an endless loading animation. The actual user page is never loaded.
    When I deactivate “Quiz Tool V3.01” everything goes back to normal.
    Questions:

    a) Are you aware of any clashes with the ARMember plugin.
    b) Can you look into it?

    This is a critical issue for me because I can only use the Quiz Tool if I can manage user access to the site.

    I added the plugin documentation link for your referemce:
    https://www.armemberplugin.com/documentation/

    If you need other information, please let me know.

    Kind regards,
    Humberto

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Alex Furr

    (@alexfurr)

    5 years, 11 months ago

    Hi Humberto,

    I’m not aware of a plugin clash for this plugin – I can look into it there is a copy of the plugin I can install – do you know if there is a free version I can test?

    Other than that can you look in the browser inspector to see if there are any javascript errors occurring?

    BW,
    Alex

    Thread Starter Humberto Mancuso

    (@hmancuso)

    5 years, 11 months ago

    OK. I’ll do that in my first free slot and let you know about any javascript errors.

    Plugin Author Alex Furr

    (@alexfurr)

    5 years, 11 months ago

    Hi Humberto,

    I’ve got access to the free version and installed it.
    Even on a blank install with no other plugins I get the endless loading animation.

    I don’t think it’s a clash with QTL – I think it’s an issue with the datatables jquery script they are loading:
    Uncaught TypeError: Cannot read property 'fnInit' of undefined
    is what I see when I load that page.

    They are probably having a loading animation that will go away once the page loads successfully, but because the table isn’t rendering it never gets that far.

    BW,
    Alex

    Thread Starter Humberto Mancuso

    (@hmancuso)

    5 years, 11 months ago

    Thanks for the quick reply. Do you suggest I contact their support and inform about the Uncaught TypeError?

    Plugin Author Alex Furr

    (@alexfurr)

    5 years, 11 months ago

    Hi – yes I’d start with them – if you can see an error in your inspector console on chrome copy any paste that. It is probably the same error I’m seeing.
    Good luck 🙁

    Alex

    Thread Starter Humberto Mancuso

    (@hmancuso)

    5 years, 11 months ago

    Thanks, Alex. I’ll do that.
    In the next two/ three weeks, I plan to use the Quiz Too to its fullest range, and create many different tests. Should I continue reporting any bugs I find, or do you need break?

    Plugin Author Alex Furr

    (@alexfurr)

    5 years, 11 months ago

    Hi – any bugs you find will be present on our Imperial system so by all means please keep in contact. If you create a new ticket for each issue I will be able to keep on top of things.
    BW,
    Alex

    Thread Starter Humberto Mancuso

    (@hmancuso)

    5 years, 11 months ago

    Sure, I’ll do that.
    Thanks again.
    Humberto

Viewing 8 replies - 1 through 8 (of 8 total)

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