Apple / Google pay getting error
-
Hi There,
For apple and google pay, when I provide all the details such as billing and shipping address , and try to make a payment that time getting error like “There was a problem with the provided shipping address : is required ”
API is failing and getting response as :{
“code”: “woocommerce_rest_invalid_address”,
“message”: “There was a problem with the provided shipping address: is required”,
“data”: {
“errors”: {
“shipping”: [
” is required”
]
},
“status”: 400
}
}
Can you please look into this issue ASAP ? Also I haven’t utilised the Optimised checkout, just the normal one.The page I need help with: [log in to see the link]
-
Hi there!
Thanks for reaching out. I completely understand how frustrating issues like this can be, and I want to assure you we’re here to help.To begin, could you please share your system status report? You can get this from WooCommerce > Status > Get system report > Copy for support.
Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.
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Templates<br><br>Overrides: hello-theme-child-master/woocommerce/loop/price.php WooCommerce Stripe Payment Gateway<br><br>Version: 10.3.1<br>Account ID: acct_1N8qYRFdGcS10yIv<br>Test Mode Enabled: ✔<br>No<br>OAuth Connected: ✔<br>Yes<br>Sync Enabled: ✔<br>Yes<br>Optimized Checkout Enabled: No<br>Enabled Payment Methods: apple_pay,card,google_pay,link<br>Express Checkout: ✔<br>Enabled (checkout)<br>Auth and Capture: ✔<br>Yes<br>Logging: ✔<br>Yes WooCommerce PayPal Payments<br><br>Onboarded: ✔<br>Branded only: ✔<br>New UI active: ✔<br>Shop country code: US<br>WooCommerce currency supported: ✔<br>Advanced Card Processing available in country: ✔<br>Pay Later messaging available in country: ✔<br>Webhook status: –<br>PayPal Vault enabled: ✔<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled<br>PayPal Shipping Callback: ✔<br>Apple Pay: –<br>Google Pay: –<br>Fastlane: – Admin<br><br>Enabled Features: 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product-data-views<br>experimental-blocks<br>experimental-iapi-runtime<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>products-catalog-api<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>use-wp-horizon<br>rest-api-v4<br><br>Daily Cron: ✔ Next scheduled: 2026-01-23 17:21:48 -05:00<br>Options: ✔<br>Notes: 135<br>Onboarding: completed Action Scheduler<br><br>Complete: 10,509<br>Oldest: 2025-12-23 12:23:28 +0000<br>Newest: 2026-01-23 12:14:47 +0000<br><br>Pending: 22<br>Oldest: 2026-01-23 12:20:45 +0000<br>Newest: 2026-01-30 09:52:28 +0000 Status report information<br><br>Generated at: 2026-01-23 07:22:27 -05:00<br>Hi there!
Thank you for sharing the system status report. I’ve checked it, and everything appears to be fine on my end.
To assist you further, could you please create a staging site, deactivate all plugins except WooCommerce, and activate a default theme such as Twenty Twenty-Five? After that, enable the Stripe gateway in test mode and share the staging site URL with us.
You can use the following plugin to create a staging site:
https://wordpress.org/plugins/wp-staging/This will allow us to place a test order and try to replicate the issue on our end.
Thank you for your cooperation and understanding
Hi There.
Staging Link : https://staging9.g8rtech.com/
Do you need temporary creds for login ?Hi there!
Thank you for sharing the staging site URL. Unfortunately, we’re not allowed to log in to user sites. I tried to replicate the issue on your site, and I can confirm that I’m unable to place an order using Google Pay; however, the error message does not appear.
To assist you further, could you please deactivate all plugins except WooCommerce and activate a default theme like Storefront, so we can investigate this further?
Hi There,
As you mentioned I have changed the default theme and deactivated all the plugins and I have only the Woocommerce and Yith pre order plugin.
https://staging9.g8rtech.com/
If needed I can share the temporary creds so that you can check in the site.-
This reply was modified 1 month, 4 weeks ago by
roshnii.
Hi there!
Thank you for sharing the staging site. At the moment, I’m only seeing the red bar, and no specific error message is appearing when I tried to place an order using gpay.
To assist you further, could you please deactivate all plugins except WooCommerce and Stripe? I’m currently seeing that multiple plugins such as Elementor, Variation Swatcher, and YITH Pre-Order are still enabled.
Once those plugins are deactivated, please set one product to Available / In stock so we can try placing a test order. You can also use the default WooCommerce checkout block after deactivating Elementor.
Please let us know once this is done, and we’ll take another look.
Hi There
As you mentioned I deactivated all the plugins, but I cannot redirect to the product page, cart & checkout. Can you please check once? Also, I faced this issue when I tried in US, but when I tried in India did not get this error.
Hi there!
Thank you for deactivating all plugins.
Regarding the redirection issue, please go to:
WooCommerce → Settings → Products → General
and make sure “Redirect to the cart page after successful addition” is enabled.I also noticed that the checkout page currently appears broken. Could you please edit the cart page and checkout page and add the default WooCommerce cart and checkout blocks respectively? This will allow us to try placing a test order.
Thank you for your cooperation and understanding.
Additionally, I would suggest removing any credentials from your replies, as it is not safe to share login details on this public forum.
Hi there,
This option is enabled “Redirect to the cart page after successful addition“
Secondly I tried adding the cart block in the page but cannot select, but I have added in the checkout page. Also I have removed the creds.Hi there!
Thank you for the update. I tried adding a product to the cart, and the redirection is working correctly I was successfully redirected to the cart page. However, the cart page is appearing empty, and the checkout page still appears broken.
Since you’re on a staging site, could you please:
- Remove the current cart and checkout pages.
- Go to WooCommerce → Status → Tools and click Create default WooCommerce pages. This will recreate the default cart and checkout pages.
After doing this, please try placing an order again and let us know if you still face the same issue.
It’s been a while since we heard back from you for this reason we are closing this thread.
If Stripe for WooCommerce has been useful for your store and you appreciate the support you’ve received, we’d truly appreciate it if you could leave us a quick review here:
https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/
Feel free to open a new forum topic if you run into any other problem.
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This reply was modified 1 month, 4 weeks ago by
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