Hi Katie! Can you post a sample of the request you are making with Postman?
There is a function that runs as part of the Create Ticket request that ensures that the current user can assign all terms being sent with the request. You can see that here: https://github.com/Awesome-Support/Rest-API/blob/master/includes/API/Tickets.php#L233
It sounds like the permissions are not properly set for any terms that you are trying to define.
-Tanner
Here is the sample request. (modified only to remove private info)
POST /portal/wp-json/wpas-api/v1/tickets
cache-control: no-cache
postman-token: 8a6fe1cd-da97-4669-bcbc-23cc88f1d0
authorization: Bearer eyJ0…
user-agent: PostmanRuntime/6.4.1
accept: */*
host: s1.solutions
cookie: smtl-test-cookie=smtl-test-cookie; PHPSESSID=lg1g8oqb3d30eqeearvap5; smtl-test-cookie=WP+Cookie+check; _wpas_session=f06fd93c7f9c726360;
accept-encoding: gzip, deflate
content-type: multipart/form-data; boundary=————————–90761816893347195517423
content-length: 324
title=This is a new messagecontent=This is the content of a new message.
HTTP/1.1 403
status: 403
date: Thu, 15 Feb 2018 03:21:57 GMT
server: Apache
x-powered-by: PHP/5.6.33
pragma: no-cache
x-robots-tag: noindex
link: <https://s1.solutions/portal/wp-json/>; rel=”https://api.w.org/”
x-content-type-options: nosniff
access-control-expose-headers: X-WP-Total, X-WP-TotalPages
access-control-allow-headers: Authorization, Content-Type
expires: Wed, 11 Jan 1984 05:00:00 GMT
cache-control: no-cache, must-revalidate, max-age=0
allow: GET
set-cookie: _wpas_session=f06fd93c7f9c; expires=Thu, 15-Feb-2018 03:44:23 GMT; Max-Age=1345;
keep-alive: timeout=5, max=100
connection: Keep-Alive
transfer-encoding: chunked
content-type: application/json; charset=UTF-8
{“code”:”rest_cannot_assign_term”,”message”:”Sorry, you are not allowed to assign the provided terms.”,”data”:{“status”:403}}
Thanks Katie!
I’m going to try and duplicate this error on my development site. Can you tell me how you are creating the new user role? Is it a plugin or code?
The role is created through code and it may be difficult to duplicate. I’m happy to share more info with you privately but should I buy support token?
@katietbh:
Shoot, we completely missed your comment on this for some reason. I am so sorry about that. Usually WordPress.org sends us emails about replies but somehow we missed this one one. We’re not usually this tardy on responses.
Hands-on custom code troubleshooting would generally involve opening a special project that is billed on a time and materials basis. If this is something you need please drop us a note on our contact form on our site and we can help guide you to what’s needed.
Thanks.
