Hi @finalwebsites,
Thank you for reaching out to us for assistance. This could be happening for one of the following reasons that we, unfortunately, don’t have control over:
* Changing your Facebook/Instagram password (the account that created the Access Token).
* Having a role removed from one of the connected pages
* Clicking the ‘log out from all devices’ button in the Facebook settings
* Removing the Smash Balloon app from your Business Integrations on Facebook
Additionally, other issues could make Facebook terminate the connection, such as if they notice a security issue on the account, such as a possible account intrusion. In this case, to prevent this from happening again, I’d suggest adding a role to the Business Profiles you are connecting to the plugin; it does not need to be an admin role; any role will work. Alternatively, you can ask the owner to generate a new token; however, if they change their password or any action listed above, the Access Token will be invalidated and must be refreshed.
If this happens again please send us a support request using the form on our website here, including the System Info. To obtain this information go to:
1- WordPress DashBoard > Instagram Feed > Settings > Support (tabbed page).
2- Select all text in the “System Info” by clicking in the box, copy and then paste the ‘System Info’ into your reply.
We ask you to use our form as the System Info contains other website information and the Access Token for your connection which we do not suggest posting here.
Many thanks.
Hi,
thanks for your information, you’re the best!
Changing your Facebook/Instagram password (the account that created the Access Token).
This is exactly what happend, the site owner has changed the password because she didn’t recognized my location/login during the configurations I did last weekend.
Hey @finalwebsites,
Glad to know you find that useful.
Let us know if you need anything else in the future. Hope you have a great rest of your week!
