Already have API but no API fields.

  • mixlabnl

    (@mixlabnl)


    6 months, 3 weeks ago

    I already have the API information from my customer, but there is no option to fill those information.
    As the third party, i can not help my customer with the installation.

Viewing 1 replies (of 1 total)
  • developmentsendcloud

    (@developmentsendcloud)

    6 months, 2 weeks ago

    Hello,

    Thank you for reaching out to us!

    I understand you’re trying to complete the WooCommerce setup for your customer but can’t find where to enter the API information.

    Please note, and this is a crucial step for the setup: to successfully connect a WooCommerce integration, you must have access to and be logged into the Sendcloud account where the shop is supposed to be linked.

    The API keys are then automatically generated and linked when you establish a connection as described in our guide here: WooCommerce Integration

    If you are still running into issues after trying this, we will need to investigate your customer’s specific account. For security and privacy, we cannot handle account details on this public forum. The most effective way forward is for your customer (the Sendcloud account owner) to submit a support ticket.

    Please ask your customer to create a support ticket and include the following details:

    Here are the instructions on how to create a support ticket: https://support.sendcloud.com/hc/en-us/articles/360025145011-How-do-I-create-a-support-ticket

    Once our support team receives the ticket, they can provide a targeted solution to get the connection working.

    Thank you for your understanding.

    Best regards,
    Sendcloud

Viewing 1 replies (of 1 total)

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