5.9.2 Update Issues

  • Resolved airlinereporter

    (@airlinereporter)


    7 months ago

    Hello, I recently installed the Icegram Express Max plug-in and am running into an issue with updating. Right now, I am running 5.9.1 and WordPress says there’s an update to 5.9.2. When I click “update now,” it will say that the plug-in has been updated successfully, but when I refresh the page, it goes back to showing I only have 5.9.1 and an update to 5.9.2 is needed. I have tried it multiple times with the same results. I previously had the free Icegram plug-in and deleted that. I have purged all caches. Any ideas? Thanks, David

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Anupam Khatua

    (@anupamkhatua)

    7 months ago

    Hi @airlinereporter,

    Thank you for reaching out to us!

    After reviewing your detailed inquiries, we noticed something unusual. This issue shouldn’t occur and has never happened to anyone before.

    To better understand your queries, we need to conduct further debugging on your end. Could you please contact our private support channel? This will help us identify the root cause of the issue and provide you with the solution you need.

    We look forward to your response!

    Thread Starter airlinereporter

    (@airlinereporter)

    7 months ago

    Message was sent via the contact form. Thank you.

    Anupam Khatua

    (@anupamkhatua)

    7 months ago

    Hi @airlinereporter,

    We have received your response and are reviewing it.

    Best regards,

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    6 months, 2 weeks ago

    Hi @airlinereporter ,
    Hope you’re doing great.

    I wanted to check in with you regarding the inquiry you had the other day. Was it resolved? Do you need any additional help? I’d be happy to assist you in any case.

    Thank you!
    Have a great day ahead.

    Anupam Khatua

    (@anupamkhatua)

    6 months ago

    Hi @airlinereporter,

    Since we haven’t received a response in a while, I’m closing this thread for now. Please feel free to reopen it if you still have any issues or questions related to the plugin.

    Also if you have any other queries, you can open a new thread from here. We will be happy to assist you further.

    Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)

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