Showpass WordPress Extension

FAQ

Do I need a Showpass account?

Yes. You need a Showpass organizer account and an Organization ID. Manage your events, products, and memberships in Showpass, then display them on WordPress.

What is my Organization ID?

It identifies your Showpass organization and is also called a venue ID. It is different from an event or product ID. Enter it in Showpass settings. If you need help finding it, email solutions@showpass.com.

Do I need to write code?

No PHP changes are needed to use the included shortcodes or Showpass Buy Now Button block. Custom layouts and styling may require HTML or CSS knowledge.

How do I add events, products, or memberships?

Add a Shortcode block to your page and enter [showpass_events], [showpass_products], or [showpass_memberships]. Save your Organization ID in Showpass settings first, then preview the page.

How do I add a purchase button?

Add the Showpass Buy Now Button block, enter the full Showpass event URL, choose a label, and select Add Button. The block requires WordPress 5.3 or later.

Which calendar should I use?

Use [showpass_embed_calendar] to display a calendar directly on the page. Use [showpass_calendar_widget] for a button that opens the calendar in a purchase widget. See the documentation for attraction calendars and additional options.

Can I customize the appearance?

Yes. In Showpass settings, choose a widget color, button CSS classes, closing button text, and whether descriptions appear. Enter hex colors without #, such as 1C39BB. Your theme controls the surrounding page layout.

Can I display multiple organizations?

Supported event and product listings accept comma-separated Organization IDs, such as 5, 10, 20. Use a single Organization ID for purchase widgets: each purchase can contain items from only one organization.

Can I display widgets in French?

Yes. Add lang="fr" to a supported widget shortcode, for example [showpass_embed_calendar lang="fr"]. This changes the widget language, not your theme or plugin settings. Translate any custom button labels yourself.

Why is my content not appearing?

Check your Organization ID, shortcode filters, and content availability in Showpass. For live organizations, select Production under Developer options. Clear relevant WordPress or hosting caches after changes. If the issue continues, contact plugin support.

Do I need to change Developer options?

Usually not. Keep Production selected for a live customer website. Local, Beta, and Demo are for development or testing and may require separate data or setup.

Does deleting the plugin remove my settings?

No. Saved settings remain in your WordPress database and can reappear after reinstalling. Deleting the plugin does not delete your Showpass account or events.

Where can I get help?

See the setup guide or Showpass Help Centre. For plugin support, email solutions@showpass.com with your page URL, shortcode, WordPress version, and plugin version.