Used the Wantage branch
Used the Wantage branch, no counters open, no help or guidance as to where to go, seemed under staffed. We just stood around until someone did eventually approach us and ask what our query was.
Was advised to take a seat and someone would be with us, felt like a long time, whilst other customers were coming and going, thought we had been forgotten.
When we were eventually seen our advisor was excellent, couldn't be more helpful or friendly.
Would have helped enormously to have a manned desk to approach for queries, instead of standing around not knowing what to do.
10 July 2024
Unprompted review