E&

E & M Williams

United Kingdom

Reviews

Review of OKA

Rated 2 out of 5 stars

Misleading photo

I ordered this cushion cover from a picture where it looked like a dull red. When it arrived the more revealing description would have been brown. I'm returning it having had an easily accessible and helpful and exchange with Customer Services. This is the first time I've received anything from you I've been other than delighted with.

28 January 2026

Reply from OKA

Dear Mrs Williams

Thank you for taking the time to share your feedback.

We’re sorry to hear that you were disappointed with the colour of your recent cushion cover. We can see, as per your conversation with our customer service team, your return has been scheduled to take place on Friday 6th, with a special instruction for the driver upon collection.

We do apologise for the inconvenience caused and please do not hesitate to contact our customer service team should you require any further assistance.

Kind regards,
OKA

Review of Evri

Review of Yodel by InPost

Rated 1 out of 5 stars

order dumped

This was delivered to the rear of our house - beyond the stables to the open entrance of a broken down shed - nowhere near our main front door. Because you sent a helpful photo we were able to track it down.
Our main entrance has double red doors.

14 April 2025

Reply from Yodel by InPost

Hi Williams,
I’m really sorry to hear about this delivery mishap it’s completely understandable how inconvenient and frustrating this must have been, especially with it being left so far from your main entrance. I’m glad the photo helped in locating it, but it’s clear this situation should have been handled better. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk  with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review?
Thank you,
Yodel Team.

Review of AJ Bell

Rated 5 out of 5 stars

Swift help.

The information I needed became swiftly and comprehensively available.

13 March 2025

Reply from AJ Bell

Good morning

Thank you for taking the time to leave us a review. I am happy to hear we were able to provide you with the information you needed!

If you have any further queries, please do not hesitate to get in touch.

Best wishes
Jessie

Review of Garden Machinery Direct

Review of Harkness Roses

Rated 1 out of 5 stars

Failed delivery

This delivery failed to arrive. It was found an hour ago in a hedge, in the dark by absolute chance by a dog walker at the far end of our very long drive. Only one side of the packing remains intact and the rose sulphur is missing. The rose is still in situ and in the morning I'll take a good look at it.

13 December 2024

Reply from Harkness Roses

I am so sorry to hear what happened. I checked Yodel's proof of delivery photo which shows the box left the right way up under what appears to be a dark green wall mounted post box, rather than in a hedge. So I really am not sure what's happened there. But in the photo I can clearly see the top of the box was damaged. Probably resulting in the Rose Sulphur Tonic being missing. I can see you since contacted Customer Services, thank you - and the missing item will be dispatched asap. Please accept our sincere apologies. Emma.

Review of Staysure Travel Insurance

Review of The Sunday Times Wine Club

Review of COOK

Review of 1st CENTRAL Insurance

Review of HomeServe UK

Review of Rhenus Home Delivery UK

Rated 5 out of 5 stars

Excellent all round.

Arrived quite swiftly after placing order and the delivery turned up exactly when it said it would. Excellent all round.

16 June 2023
Unprompted review

Reply from Rhenus Home Delivery UK

Hi,
We pride ourselves on delivering the highest level of customer service when delivering to homes nationwide and are delighted to hear of the great experience you have received with us. We hope to see you again very soon.
Kind Regards
Sue
Rhenus Home Delivery UK

Review of DPD UK

Rated 5 out of 5 stars

A courier delivered a Dunelm parcel on…

A courier delivered a Dunelm parcel on Monday night. He spotted my debit card, which I'd dropped in the drive, and so he rang the bell - but we were out. The courier came again the next morning with the parcel and with my bank card. I'd say that was way beyond the call of duty. Truly impressive.

4 April 2023

Review of Johnsons Seeds

Review of Petwell.co.uk

Review of HomeServe UK

Rated 5 out of 5 stars

True gratitude

It was hard for me to tell what the problem was as something as it was too high up for me to see properly. A roofer arrived the next day - despite the gales and fierce rain and by the afternoon the problem was solved.

3 November 2022

Reply from HomeServe UK

This was lovely to read!

We're proud of all the work our engineers do, and we're so happy to hear that your visit was a success.

Amy
Here To Help Team

Review of HomeServe UK

Rated 3 out of 5 stars

The engineer arrived promptly but we…

The engineer arrived promptly but we here for a relatively brief time and it became clear that the problem was not something he could help with.

I'm unsure of the date he came so the below is a guess.

I see from Ben's response that 'something was incorrectly wired.' This was not the case - a second electrician discovered the cause was a bees nest underneath the floorboards of a bedroom above the kitchen and the wax from the huge honeycomb had eaten into the wires.

24 August 2022

Reply from HomeServe UK

Hi there, thanks for leaving a review.

I've had a look and I can see that our Engineer diagnosed that the issue was being caused by an incorrect installation, which we don't cover under any of our policies. I'm sorry to see that we couldn't assist on this occasion.

Ben
Here To Help Team

Review of HomeServe UK

Rated 5 out of 5 stars

Repairing a hole in chimney.

Repairing a hole in chimney.
Initially there was a delay - crossed wires - which is unusual for Homeserve. However the roofer came as soon as the scaffolding was in situ and the job was done swiftly and well.

18 May 2022

Reply from HomeServe UK

I'm glad we could get this sorted for you, thanks for taking the time to get in touch :)

Leah
Here To Help Team

Review of Usay Compare

Rated 5 out of 5 stars

Swift response

Swift response, careful listening and an excellent result.

14 May 2022

Reply from Usay Compare

Thank you so much for taking the time to leave a review, we really appreciate your feedback.

Review of Cult Beauty

Rated 2 out of 5 stars

I ordered two items and now see only…

I ordered two items and now see only one is confirmed. The second item was the SMALL size of Living proof's dry volume and texture spray.

28 March 2022

Reply from Cult Beauty

Hello E & M Williams,

Thank you for leaving your review.

I am truly sorry to hear that you have experienced an issue with your order, I fully appreciate the disappointment this has caused and I do wish to take a look into this for you.

I have sent you a message via your online account in respect of this to provide some further assistance.

I look forward to hearing back from you, and I do apologise for the inconvenience this has caused.

Kind Regards,
Kayleigh