I have been ordering tiles from Ella who manages Bert and May’s Clifton showroom for several months and am hugely impressed and grateful for her fantastic service. Cheerful, polite, pro active and... See more
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See what reviewers are saying
Ordered samples. Arrived in good time. Helped to decide which ones were best suited for bathroom refurbishment. However think the pricing on the website needs to change. Prices quoted exclusive of vat... See more
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Having previously purchased a whole batch of reclaimed tiles 2 years ago for a project that was to be completed in two stages, we were dismayed to find we were 60 tiles short when we finally got to... See more
Company replied
A wonderful colorful jade tile with a white star sample arrived and absolutely thrilled me. I then spoke to super helpful Millie who answered all of my questions, some of them quite technica... See more
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Company details
- #89 of 206 best companies in Decoration and Interior Design Store
Written by the company
Bert & May specialise in handmade cement and glazed tiles. We also sell reclaimed tiles, terrazzo and marble. We are passionate about interior design and bringing a raw, honest aesthetic to your project.
Contact info
8 Walmgate, YO1 9JT, York, United Kingdom
- 020 3965 0229
- design@bertandmay.com
- www.bertandmay.com
Replied to 100% of negative reviews
Typically replies within 48 hours
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Brilliant Customer Services …
I have been ordering tiles from Ella who manages Bert and May’s Clifton showroom for several months and am hugely impressed and grateful for her fantastic service. Cheerful, polite, pro active and solutions orientated, Ella has helped me choose the best tiles for my bedroom, kitchen, balcony and fireplace. Ella models how to deliver top quality customer services, so coupled with their range of beautiful, diverse tiles, why wouldn’t you choose Bert and May?
Emma
London
Brilliant communication
Brilliant communication, very helpful and quick delivery, very well packaged.
Quality Tiles
Product was delivery within time and great quality really happy with the end result.
Fantastic
I've had such fantastic service with Bert & May. They're so helpful both on the chat and also via email/the phone. I've had a few queries relating to the installation of the tiles as well as aftercare and they've been totally brilliant. I would definitely use them again for future projects. Such nice people! Yes, actual humans!

Reply from Bert & May
A very unpleasant company which I will…
A very unpleasant company which I will never use again. We chose Bert and May for our bathroom remodel, paying for their design service since we needed help with tile selection. While the service was somewhat good for visualisation, we didn’t find the staff very helpful. In contrast, the staff at Fired Earth, where we bought our wall tiles, offered far better personalised advice based on our preferences, which was free.
After we selected our tiles from Bert and May, they underestimated the quantity needed. Our tiler later found we were short by about 15 tiles. Bert and May suggested we buy a full box of 20 and then tried to charge a £30 postage fee plus VAT.
I raised the issue with customer services, as if the design team had correctly estimated the amount to begin with we would not be faced with the extra postage charge, but the representative was rude, refusing to take responsibility and blaming our measurements. Without any evidence Phillip asked me why I thought that Bert and May should be financially responsible for my mistake. I later discovered the design team had actually failed to account for the tiles needed around our freestanding bath, even though it was on the floor plan. This was their mistake, but they never admitted it.
The customer service was appalling—unprofessional and unapologetic. It wasn't until I threatened a bad review that they offered to refund the postage, by which point I was exhausted and upset by the fight I had faced.
The entire experience was frustrating and upsetting. While the tiles are fine, I would never use Bert and May again.

Reply from Bert & May
Everybody at Bert & May have been so…
Everybody at Bert & May have been so helpful and lovely to work with. From helping me find the perfect tiles, checking stock and keeping me informed, they are the best to do business with! Looking forward to working on more projects with them in the future!

Reply from Bert & May

Reply from Bert & May
Always Helpful
Bert and May supply a 1st class product and are always willing to go to the extreme to assist
Many Thanks Keith
KMB Stone Services

Reply from Bert & May
Happily helpful with every part of the…
Happily helpful with every part of the process for selecting tiles.
Even if it meant adjusting order when it meant having to have a conversation in different department. Offering design support and sending images of ideas for space to my email . Generous with samples to help visualise. It’s a premium product but worth it with this service

Reply from Bert & May
Of the different providers of tile…
Of the different providers of tile samples I've requested, this has been the best. Everything packed nicely, and the product was exactly as specified.

Reply from Bert & May
Quick service and quality tiles
Quick service and quality tiles. Arrived well packaged so no damage.

Reply from Bert & May

Reply from Bert & May
Design consultant was great
Design consultant was great, had fab ideas and was quick with communication and sending out the samples!

Reply from Bert & May

Reply from Bert & May

Reply from Bert & May
Wonderful tiles and customer service
The tiles are beautiful, the shop layout and branding dangerously seductive - and Ella was very friendly, helpful and informative! What's not to love?

Reply from Bert & May
Excellent responsiveness and quick…
Excellent responsiveness and quick resolution. 👍 to the customer service team

Reply from Bert & May
Love the service of Bert & May
Love the service of Bert & May. It wasn’t a problem for them to plan an online meeting in which we talked about different options for our kitchenfloor. A beautiful moodboard was made so we could have a vision of how our floor was going to look like. The tiles are really as beautiful in real life as they are online. Thumbs up 👍 for Bert & May

Reply from Bert & May
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