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Rated 5 out of 5 stars

I have been ordering tiles from Ella who manages Bert and May’s Clifton showroom for several months and am hugely impressed and grateful for her fantastic service. Cheerful, polite, pro active and... See more

Rated 3 out of 5 stars

Ordered samples. Arrived in good time. Helped to decide which ones were best suited for bathroom refurbishment. However think the pricing on the website needs to change. Prices quoted exclusive of vat... See more

Company replied

Rated 5 out of 5 stars

Having previously purchased a whole batch of reclaimed tiles 2 years ago for a project that was to be completed in two stages, we were dismayed to find we were 60 tiles short when we finally got to... See more

Company replied

Rated 5 out of 5 stars

A wonderful colorful jade tile with a white star sample arrived and absolutely thrilled me. I then spoke to super helpful Millie who answered all of my questions, some of them quite technica... See more

Company replied

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Company details

  1. #89 of 206 best companies in Decoration and Interior Design Store

Written by the company

Bert & May specialise in handmade cement and glazed tiles. We also sell reclaimed tiles, terrazzo and marble. We are passionate about interior design and bringing a raw, honest aesthetic to your project.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Brilliant Customer Services …

I have been ordering tiles from Ella who manages Bert and May’s Clifton showroom for several months and am hugely impressed and grateful for her fantastic service. Cheerful, polite, pro active and solutions orientated, Ella has helped me choose the best tiles for my bedroom, kitchen, balcony and fireplace. Ella models how to deliver top quality customer services, so coupled with their range of beautiful, diverse tiles, why wouldn’t you choose Bert and May?

Emma
London

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

I've had such fantastic service with Bert & May. They're so helpful both on the chat and also via email/the phone. I've had a few queries relating to the installation of the tiles as well as aftercare and they've been totally brilliant. I would definitely use them again for future projects. Such nice people! Yes, actual humans!

28 August 2025
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Reply from Bert & May

Thank you so much for your great review, we're so glad our team were helpful and that your experience with us was so positive

Bert & May

Rated 1 out of 5 stars

A very unpleasant company which I will…

A very unpleasant company which I will never use again. We chose Bert and May for our bathroom remodel, paying for their design service since we needed help with tile selection. While the service was somewhat good for visualisation, we didn’t find the staff very helpful. In contrast, the staff at Fired Earth, where we bought our wall tiles, offered far better personalised advice based on our preferences, which was free.
After we selected our tiles from Bert and May, they underestimated the quantity needed. Our tiler later found we were short by about 15 tiles. Bert and May suggested we buy a full box of 20 and then tried to charge a £30 postage fee plus VAT.
I raised the issue with customer services, as if the design team had correctly estimated the amount to begin with we would not be faced with the extra postage charge, but the representative was rude, refusing to take responsibility and blaming our measurements. Without any evidence Phillip asked me why I thought that Bert and May should be financially responsible for my mistake. I later discovered the design team had actually failed to account for the tiles needed around our freestanding bath, even though it was on the floor plan. This was their mistake, but they never admitted it.
The customer service was appalling—unprofessional and unapologetic. It wasn't until I threatened a bad review that they offered to refund the postage, by which point I was exhausted and upset by the fight I had faced.
The entire experience was frustrating and upsetting. While the tiles are fine, I would never use Bert and May again.

20 August 2025
Unprompted review
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Reply from Bert & May

Hi Helen,

We are so sorry you feel that this issue has not been dealt with in a satisfactory manner. We do try to listen and resolve all issues in the best possible way for both parties. The customer service team offered free delivery on this if our error and sent the measurements that we had received to checked. They felt was a fairest way of resolving the issue. All feedback is taken serious as we are always trying to improve and this will be passed to the team.

Please feel free to get in touch is you feel this issue still has not been resolved and we would be happy to look into this further for you.

Kind regards

The Bert and May Team

Rated 5 out of 5 stars

Everybody at Bert & May have been so…

Everybody at Bert & May have been so helpful and lovely to work with. From helping me find the perfect tiles, checking stock and keeping me informed, they are the best to do business with! Looking forward to working on more projects with them in the future!

6 August 2025
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Reply from Bert & May

Thank you for your brilliant review, we are so glad our service has been so great. Your comments will be passed onto the team and we look forward to continuing our working relationship

Bert & May

Rated 5 out of 5 stars

Incredible speedy service

Incredible speedy service
Beautiful time

7 August 2025
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Reply from Bert & May

Thank you for your fantastic review, we're glad your experience has been so positive

Bert & May

Rated 5 out of 5 stars

Always Helpful



Bert and May supply a 1st class product and are always willing to go to the extreme to assist

Many Thanks Keith
KMB Stone Services

7 August 2025
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Reply from Bert & May

Thank you for your great review, we are so glad to hear our service has been helpful

Bert & May

Rated 5 out of 5 stars

Happily helpful with every part of the…

Happily helpful with every part of the process for selecting tiles.
Even if it meant adjusting order when it meant having to have a conversation in different department. Offering design support and sending images of ideas for space to my email . Generous with samples to help visualise. It’s a premium product but worth it with this service

6 August 2025
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Reply from Bert & May

Thank you for such a positive review, we are so glad our service has been great. We hope you love your tiles

Bert & May

Rated 5 out of 5 stars

Of the different providers of tile…

Of the different providers of tile samples I've requested, this has been the best. Everything packed nicely, and the product was exactly as specified.

25 July 2025
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Reply from Bert & May

Thank you for your fantastic review, we're so glad you love your tiles and that your experience with us has been so positive

Bert & May

Rated 5 out of 5 stars

Tile service

Very helpful friendly service

30 July 2025
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Reply from Bert & May

Thank you for your lovely review, we are glad to hear that our service has been helpful

Bert & May

Rated 5 out of 5 stars

Design consultant was great

Design consultant was great, had fab ideas and was quick with communication and sending out the samples!

25 July 2025
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Reply from Bert & May

Thank you for your great review, we're so happy to hear that you have had a fantastic experience with us

Bert & May

Rated 5 out of 5 stars

Great customer service and comms

Great customer service and comms. 👍😊

16 July 2025
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Reply from Bert & May

Thank you for your great review, we're so happy to hear of your fantastic experience with us

Bert & May

Rated 5 out of 5 stars

Wonderful tiles and customer service

The tiles are beautiful, the shop layout and branding dangerously seductive - and Ella was very friendly, helpful and informative! What's not to love?

4 July 2025
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Reply from Bert & May

Thank you for your fantastic review - we're so glad to hear that your experience with us has been so positive. Your comments will be passed onto Ella!

Bert & May

Rated 5 out of 5 stars

Excellent responsiveness and quick…

Excellent responsiveness and quick resolution. 👍 to the customer service team

3 July 2025
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Reply from Bert & May

Thank you for your great review - we're so glad to hear of your great experience with our customer service team!

Bert & May

Rated 5 out of 5 stars

Love the service of Bert & May

Love the service of Bert & May. It wasn’t a problem for them to plan an online meeting in which we talked about different options for our kitchenfloor. A beautiful moodboard was made so we could have a vision of how our floor was going to look like. The tiles are really as beautiful in real life as they are online. Thumbs up 👍 for Bert & May

1 July 2025
Unprompted review
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Reply from Bert & May

Thank you for your lovely review! We're so glad we could help bring your project to life

Bert & May

Rated 5 out of 5 stars

Very responsive.

Very responsive.

29 June 2025
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Reply from Bert & May

Thank you for your great review, we're glad you have had such a positive experience with us

Bert & May

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