Interparcel Reviews 86,164

Good communication throughout. Parcel arrived when stated.

Amazing service

Excellent.

On time with good tracking and communication through emails.

We received gifts from England in perfect condition. Thank you for the care in packaging!

I had a very bad experience with Interparcel. My parcel was damaged due to poor handling during delivery. When I contacted customer service, they refused to take responsibility and said the item was “prohibited,”

I lost or missed my item, someone open and took my parcel. I informed the customer care they disconnected my call.

Regardless of whether an item is prohibited, parcels should still be handled with care. The damage was clearly caused by careless handling, not the item itself. I am very disappointed with their service and lack of accountability. I would not recommend Interparcel.

Please request to other user I have bad and most bad experience, hereafter I never suggest inter parcel service to anyone.

Just good service, cancelled an order placed in error within an hour. Polite & helpful.

I had requested a pick up from my home between 1-30 pm and 5-30 pm but your staff member arrived at 11-40 and refused to come back, saying there was a pick up branch just below my home where I could drop off my packet when ready. I went to the pick-up centre downstairs at 3-40 pm and while the cut off is 6pm, the clerk manning the desk said that this gentleman had come at 3-30 and picked up all packets for that day and wont be back until the next morning. For no fault of mine, my critically important documents are now delayed by a day. Why is your staff in such a hurry to finish work and why can they not follow the cut-off timings as specified in company policy?

Some brake pedal springs delivered on time and parcel undamaged. That's all anybody wants. Keep up the good work

easy to operate website and reasonable prices

Delivery prompt item left in porch out of the rain. All in all good service.

Easy from booking to drop off, delivered on time.

Delivery was attempted on a Saturday when our business is closed but to the INCORRECT ADDRESS on the photo!
Delivery arrived today but was left unattended in our porch, without any calls to the office via the intercom.
Very poor service!

Great communication from the moment my parcel was collected to the time it was delivered.

I bought a book from a UK artist. Having items shipped into the US due to these uncertain times raises certain concerns, however, my parcel was shipped and received with no problems. I owe this to my artist's choice to use Interparcel.

The parcel arrived extremely severely damaged despite the two boxes being covered in "Fragile" tape
Contents very badly damaged claim now lodged!!!
Lets see how long this takes to resolve????

Great customer service - I had a query and Ana solved it immediately for me. She was very helpful and professional.

I have used Interparcel for several years. They have always provided a very efficient service. On the very odd occasion where a problem arose, which is usually a problem with the carrier and not Interparcel, the problem was dealt with quickly and with no fuss. The secret to Interparcel's success is that when you use the telephone contact number you get to talk to a human! Their customer service agents are always very helpful, polite and cheerful.
I would always recommend Interparcel.

Super speedy delivery, great