OK! Beauty Box  Reviews 9,223

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent value for money of the beauty boxes. Consumers appreciate the carefully selected products, often highlighting the inclusion of both well-known brands and new discoveries. People also value the packaging and the detailed instructions provided, which enhance the overall experience. Consumers are particularly satisfied with the delivery service, noting that the boxes are always well-packed and arrive in good condition. Reviewers also appreciate the variety of products included in each box, with many mentioning that they enjoy trying new items and discovering new brands. The price is considered fantastic, especially given the generous sizes of the products, with many items being full-sized.

Based on these reviews

Rated 4 out of 5 stars
Verified

Excellent products, offers and customer service, however would like a little more contact with special offers that are more suited to my requirements. Would definitely use them again as they... See more

Company replied

Rated 4 out of 5 stars

Claire (an agent) was about the third agent I had spoken to due to a delivery being late and no tracking information being provided. She really helped out and went the extra mile and got an update for... See more

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Rated 4 out of 5 stars
Verified

I liked all my products, one of the drawers had a rip at front so I asked for a new drawer but they said they couldn’t do that and offered points toward my next purchase . I was a bit annoyed as they... See more

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Rated 4 out of 5 stars
Verified

I love my surprise boxes every month but just recently things have become a little repetitive. I haven't received a facial or eye cream for months.

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Rated 5 out of 5 stars
Verified

Excellent products, been so happy with what I’ve received . Was a previous client with Glossy Box. I’m finding the products much better quality with the added bonus of a couple of free OK magazines... See more

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Rated 5 out of 5 stars
Verified

Second year I have bought this calendar so I couldn’t wait until December to open it. Everything in it is fabulous and given the mix of full and travel sizes, it’s perfect for home and any trips you h... See more

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Rated 5 out of 5 stars
Verified

I love delia cosmetics so very happy with the bargain box I received. For less than the two full priced items I got 2 replacements for existing product I love and 1 I wanted to buy next plus 2 items I... See more

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Rated 3 out of 5 stars
Verified

It was dispatched by Royal Mail or Yodel which was good as it is usually Evri who are rubbish in every way./## The box items were very uninspiring -nothing interesting in there. Have had Grace & S... See more

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Rated 3 out of 5 stars

The advent beauty box looks great, but the additional surprise add on gift purchased, less so. I was expecting an actual item rather than a voucher code for a magazine that unfortunately is of no inte... See more

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Rated 5 out of 5 stars

Order arrived promptly, very happy with contents, some items I’ve not seen and some I know but not used - look forward to using all the products. I’m looking for the next special box to purchase!?... See more

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Rated 5 out of 5 stars
Verified

I am very happy with that box it’s have every month something special and I could use new products definitely I will recommend that company

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Rated 3 out of 5 stars

We keep getting targetted for feedback about the advent calendar box but you said it would be sent after 1st October so I dont know how we can keep being be asked for feedback now! I wish I had receiv... See more

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Rated 5 out of 5 stars
Verified

Really delighted with my beauty box as usual this month, I loved the nail varnish which is just perfect for autumn/ winter. I really like the grace and Stella rose spray, which is lovely and refreshin... See more

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Rated 5 out of 5 stars
Verified

Hannah Martin Beauty box, I bought on first release . It is packed full of high quality products, I’m going to gift some at Christmas ( not many) 🤣 I have resisted getting it all out and using , sav... See more

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Rated 5 out of 5 stars
Verified

Wonderful products. Incredible value. Some boxes that are on offer have products that I would never use, but your box has such a wonderful variety that can be used by everyone. Well done OK!!!

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Rated 5 out of 5 stars
Verified

Ok subscription is going well lot's of Beauty pruduct's in a monthly box alway's packed well and alway's in good condition. I shall enjoy my next box collecting my 2 Magazine's as Alway's full of Alm... See more

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Rated 5 out of 5 stars
Verified

Customer service is superb, products are great. So far it seems to be predominantly skin/hair care rather than any make up but thats fine with me.

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Rated 5 out of 5 stars
Verified

Well packaged, fantastic price, everything i was meaning to buy anyway, so perfect timing, with a very handy card giving precise instructions on how to apply each item. Perfect little box of goodies

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Rated 5 out of 5 stars
Verified

The quality of the product was excellent. Most items were full sized thus excellent value for money. The parcel was packaged very professionally and will definitely recommend this to friends and famil... See more

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Rated 5 out of 5 stars
Verified

Looking forward to using a lot of these items. Lovely Christmassy packaging. Great price and quick delivery. Can’t wait for December 1st!

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Rated 5 out of 5 stars
Verified

I love OK beauty boxes and the flexibility of skipping a box when you have enough product very good brands and variety too!

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Rated 5 out of 5 stars
Verified

Lovely products, well packaged. Good quality items, all of which I am using and enjoying, and wouldn't have chosen normally. Love the Beauty Box, and am so glad I subscribed!

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Rated 5 out of 5 stars
Verified

My OK box of Beauty goodies was as usual an amazing treat. I loved everything, and this time my granddaughter didn't get a thing. She was on holiday when my box arrived. Thank you for this wonderfu... See more

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Rated 5 out of 5 stars
Verified

I gave my latest box to my teenage granddaughter, she was over the moon. All her favorite things. Great full size products , excellent value for money and arrived nicely boxed. I’m looking forward... See more

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Rated 5 out of 5 stars
Verified

The nail varnish was lovely for the autumn. I have already tried it. My sister liked it too. Not yet tried the hair products because I already have shampoo and conditioner to use up first. They lo... See more

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Rated 5 out of 5 stars
Verified

For £15 a month I have received some fantastic products would recommend it if you like beauty products

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Rated 4 out of 5 stars
Verified

Always something new and interesting for to try. Not only samples but full products as well. I discovered new brands that I didn't know before.

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Rated 5 out of 5 stars
Verified

Fantastic value as always and great brands & variety in each beauty box. Never disappointed! Thank you OK.

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Rated 5 out of 5 stars
Verified

Always a good selection of high end products. Lovely boxes from this company and always delivered on time well packed. Brilliant everytime 👏

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Rated 5 out of 5 stars
Verified

My 1st order from OK beauty box and very impressed, lovely products and good communication.

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Rated 5 out of 5 stars
Verified

I am looking forward to using the products xx I have tried the eyeliner which is fantastic- the colour will suit all skin tones,

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Rated 5 out of 5 stars
Verified

As always another brilliant beauty box! Never had one yet that has disappointed. Can't recommend Okbeauty highly enough!

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Rated 3 out of 5 stars
Verified

This one's hit and miss for me compared to the 2 other boxes I get from other companies. Some products are great, but some boxes are very boring.

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Rated 5 out of 5 stars
Verified

I ordered 3 boxes. The Delilah one is for myself & the other 2 are presents. I'm over the moon with all 3 boxes & will be ordering again

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Rated 5 out of 5 stars
Verified

I loved all the products in last months goody box particularly the body wash and lotion that was perfect for my holidays.

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Rated 5 out of 5 stars
Verified

Products were excellent and I'm using them all great value for really luxurious products thank you

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Rated 5 out of 5 stars
Verified

Brilliant beauty box ...Always the most beautiful items. A lovely feel good treat! Highly recommend 👌

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Rated 5 out of 5 stars
Verified

Great times this month. Love the packaging Good value. Body lotion smells lovely Body lotion with glitter now worn by daughter ?

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Rated 5 out of 5 stars
Verified

Look forward to my box every month,always exceeds my expectations,full of lovely items.

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Rated 5 out of 5 stars
Verified

I love trying these products. Some I’ve never heard of and it’s so interesting

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Rated 5 out of 5 stars
Verified

I love these beauty boxes by OK!! Every month it's something new and allows you to try so many different brands!!

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Rated 5 out of 5 stars
Verified

Always a nice pick me up with goodies that are great to try and also keep for travel. The body lotion and wash were perfect 👌

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Rated 5 out of 5 stars
Verified

Such a lovely mix of lovely cosmetics including Aromatherapy relax gel fantastic ,i would never have tried it if it hadnt been in my beauty box i look forward to it coming i am 76 and still relish in... See more

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Rated 5 out of 5 stars
Verified

Another great beauty box! They never disappoint and are amazing value :-)

Company replied

Rated 5 out of 5 stars

Just received my first beauty box for £8.99 plus a free gift. The products are lovely. All good sizes and excellent packaging.

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Rated 5 out of 5 stars
Verified

I love my monthly subscription, they are really great products inside and also for the season. Thank you

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Rated 5 out of 5 stars
Verified

It's repeat on an order of makeup I'd used before A d was Ble to use.y reward points towards it

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Rated 5 out of 5 stars
Verified

I love the new products in have recived it so nice to have new products to use to spoil myself

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Rated 5 out of 5 stars
Verified

Lovely boxes full of wonderfull surprises. Cant wait for my next one😍

Company replied

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Company details

  1. #179 of 246 best companies in Health and beauty shop
  2. #66 of 90 best companies in Beauty supply store
  3. #95 of 132 best companies in Cosmetics shop
  4. #56 of 70 best companies in Wellness centre

Written by the company

Our expertly curated OK! Beauty Box subscription is the perfect way to discover and enjoy the very latest in new and trusted brands that are delivered straight to your door every single month. Join thousands of OK! Beauty Box subscribers today and try something new that will excite, delight and keep you feeling pampered and radiant all month long.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

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Replied to 91% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars
Verified

Damaged and no replacement offered for…

Damaged and no replacement offered for the calendar. Really disappointed was just give £5 refund which didn’t even cover cost of item.
I was told had sold out but online you could still buy so no idea why I couldn’t sent it back and get a new undamaged one sent. Very poor customer service

13 October 2025
Rated 1 out of 5 stars

Still no delivery and very little…

Still no delivery and very little communication from Customer Services!

The worst customer service I have experienced in a long time. Incorrect and misleading AI Bot responses to the first emails sent to Customer Service. Finally got a person to respond (I think!) to be told that the previous responses and the dates showing on the website were not correct for delivery. Did not honour what the AI Bot emailed regarding shipment and delivery dates. Chasing the three units I ordered - two of which should have been received at the latest today (3/11) - but nothing has shipped and no response to my emails to Customer Service since last Thursday. I ordered this as it was curated by Hannah Martin but I honestly cannot say when I was this disappointed by a company. Total lack of customer care.

Have been sat on their Live Chat for 50 minutes so far with one response from an Automated AI Bot which is giving incorrect information again based on responses previously received via email from Laura (who I think was a person but cannot state for certain!).

Have ordered three Advent Calendars but will never order again. Borderline fraudulent activity by Ok! Beauty Box. They have almost £300 of my money but I have received no goods, no accurate information and no responses from a real person for the past four/five days.

UPDATE: Sat on 'Live Chat' for 2.5hours. Manged to get only three responses from a person which did not answer or confirm when I will have the purchased items. Was sent a platitude email stating lead times of 14 - 21 days for shipping which was not what the goods were when purchased or what is currently showing on the webpage for the item!!! And now 'Live Chat' has ended for the day!!! SHOCKING waste of my time and money.

3 November 2025
Unprompted review
Rated 5 out of 5 stars
Verified

JUST IN LOVE

JUST IN LOVE
IVE not recieved a single box that's not worthy. Yes, sometimes u may get products ur not overly excited to recieve/use, but there is no denying the quality. I've now started saving products i don't use, to box up in my own Xmas boxes for family. I don't really use make up but I have a lot of young women in my family that do. Subscription. Summer edit mum an baby. Mystery boxes. Its all good x

3 November 2025
OK! Beauty Box  logo

Reply from OK! Beauty Box

Thank you for your amazing feedback Simone, we really appreciate it ❤️

Rated 5 out of 5 stars
Verified

Good box

Good box. Nice products.

9 October 2025
OK! Beauty Box  logo

Reply from OK! Beauty Box

Thank you so much for your lovely feedback ❤️

Rated 5 out of 5 stars
Verified

Ideal Present

Bought for Christmas present as I have for the last couple of years. Always well received for the good range of products.

10 October 2025
OK! Beauty Box  logo

Reply from OK! Beauty Box

Thank you for purchasing with us again Kay 😀

Rated 5 out of 5 stars
Verified

Love It

Fantastic, brilliant, wonderful, I look forward to my Subscription OK Beauty Box every month ❤️

2 October 2025
OK! Beauty Box  logo

Reply from OK! Beauty Box

Thank you so much, we really appreciate that 😀

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