Verified
I ordered this cushion cover from a picture where it looked like a dull red. When it arrived the more revealing description would have been brown. I'm returning it having had an easily accessible an... See more
Company replied
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I was having a very difficult time trying to secure a chair that was going out of stock which I badly needed for a client. Honestly Simona went above and beyond, hopeful, fun charming and so efficie... See more
Verified
Really happy with our 4 new cushion covers from OKA. They look like and are quality. We ordered online and the delivery was speedy. Prior to ordering we went in to the Knutsford store to view the ite... See more
I’m sat at my beautiful table on my gorgeous chair having a coffee from my cheerful mug looking at my stunning vase filled with the most realistic faux stems on the market and I can’t help but sm... See more
Company replied
Company details
- #259 of 405 best companies in Home Furniture Shop
- #139 of 206 best companies in Decoration and Interior Design Store
- #69 of 98 best companies in Lighting Shop
Written by the company
What is OKA all about? Simply put, it’s a love affair with living well. Since the very beginning, we’ve been on a mission to create things that make time spent with friends and family more memorable. We believe that’s the secret to living beautifully: enjoying it. OKA started small, with three women bringing unique designs from the Far East to shoppers in the West. Lady Annabel Astor, a serial entrepreneur on a mission to find special items to decorate her holiday home with, invited two friends along: her sister-in-law Sue Jones, whose decorating pedigree included stints at Jasper Conran and Colefax and Fowler, and Lucinda Waterhouse, a skilled horticulturist whose company made exquisite faux flowers. Together they set out to create a catalogue of charming home upgrades. From the start, the OKA team has called on talented artisans from all over the world to bring its ideas to life. Our furniture and homewares prioritise beauty, comfort and style, but we choose items for their integrity, not because they fit a prescribed look. The magic of OKA is the mix: hand-picked global treasures, rich textures and patterns, and timeless furniture profiles. It’s ever-changing but unwaveringly British; elegant and easy-going; sophisticated but never stiff. And our name? OKA is a phonetic take on ochre, a colour that nods to the East, yet feels innately British. A blend of cultures and aesthetics working in perfect harmony, which is at the heart of everything we do. Building on over two decades of collections, 13 experiential stores in the UK, a website, and an ideas-packed magazine, we’ve become a destination for lovers of home, season after season. And the more we continue to follow our passion for design, the more we inspire others to find theirs.
Contact info
166 Purchas Road, OX11 7BF, Didcot, United Kingdom
- +44 1235 433930
- customerservice@oka.com
- oka.com
4.5
Excellent
4K reviews
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Verified
Excellent product and service
Great quality product and good communication about delivery.
28 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
Misleading photo
I ordered this cushion cover from a picture where it looked like a dull red. When it arrived the more revealing description would have been brown. I'm returning it having had an easily accessible and helpful and exchange with Customer Services. This is the first time I've received anything from you I've been other than delighted with.
28 January 2026
Reply from OKA
Dear Mrs Williams
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were disappointed with the colour of your recent cushion cover. We can see, as per your conversation with our customer service team, your return has been scheduled to take place on Friday 6th, with a special instruction for the driver upon collection.
We do apologise for the inconvenience caused and please do not hesitate to contact our customer service team should you require any further assistance.
Kind regards,
OKA
Verified
Long delays for product to arrive and…
Long delays for product to arrive and very little communication unless chased up from my side.
28 January 2026
Reply from OKA
Dear Mr Walker
Thank you for taking the time to share your feedback. We are very sorry to read your comments and appreciate how frustrating it is to be waiting for an order.
We can see that the prints were out of stock when your order was placed and the expected replenishment date was 24th January. We apologise that this date suffered a slight delay and do hope that you received our emailed updates and found them to be helpful.
We thank you for your patience and should you require any further assistance, please do not hesitate to contact our Customer Service team on 03330 042 042, who will be happy to help.
Kind regards,
OKA
Verified
Reply from OKA
Dear Amanda
Thank you so much for taking the time to leave your review. We’re delighted to hear you’re happy with your new cutlery. We really appreciate your kind feedback and hope to welcome you back again soon.
Kind regards,
OKA
Verified
Really happy with our 4 new cushion…
Really happy with our 4 new cushion covers from OKA. They look like and are quality. We ordered online and the delivery was speedy.
Prior to ordering we went in to the Knutsford store to view the item. Two members of staff present, one was friendly and helpful, but, the assistant manager, Louisa, was neither of those things and we felt that we didn’t want to give her the business.
28 January 2026
Verified
I was having a very difficult time…
I was having a very difficult time trying to secure a chair that was going out of stock which I badly needed for a client. Honestly Simona went above and beyond, hopeful, fun charming and so efficient. Nothing was too much trouble .
What a delightful woman
3 February 2026
Unprompted review
Verified
You mis addressed my parcel (confirmed…
You mis addressed my parcel (confirmed by DpD and I haven’t heard from you, or had the parcel since.
27 January 2026
Reply from OKA
Dear Laura,
Thank you for taking the time to share your feedback, and we are very sorry to hear about your experience.
We appreciate how frustrating this must be. One of our Customer Service Advisors is currently investigating this matter with DPD as a priority and will be in touch with you shortly to resolve the situation as quickly as possible.
Thank you for your patience while this is being looked into.
Kind regards,
OKA
Annie and Izzy made our shopping…
Annie and Izzy made our shopping experience a delight.
With a knowledgeable and supportive approach they were exemplary
30 January 2026
Unprompted review
Customer service is woefully inadequate…
Customer service is woefully inadequate as calls go unanswered and customers are abruptly cut off. Chelsea store never answer their phone.
3 February 2026
Unprompted review
Reply from OKA
Dear Ms Linden
Thank you for taking the time to share your feedback.
I can see that one of our Customer Service Advisors has responded to your recent email and explained that our Chelsea Store has recently suffered some technical issues with their phone lines, but our customer service lines are open Monday to Friday with Advisors on hand to accept calls.
Please do respond to the emailed correspondence or reach out to our customer service team, on 03330 042 042, who will be happy to assist.
Kind regards,
OKA
A very poor first experience with OKA
This review relates to the Knutsford store. I initially emailed the store to enquire about a ceiling light that was showing as out of stock online but appeared to be available in-store. I received no response, so I contacted customer services by phone. The advisor confirmed the store had two in stock and transferred me to the store directly, but no one answered. I left a voicemail requesting a call back, which was never returned.
I then called the store myself to ask if the light could be shipped, as I live too far away to collect. A junior member of staff took my call and said she needed to check with her manager, as the light might not be in its original packaging. When she came back, I was simply told they could not help because the item was discontinued, with no further explanation or attempt to offer an alternative solution.
I don’t understand why an item that was confirmed as being in stock could not be shipped just because it is discontinued.
As a potential new customer, I found this lack of communication and effort extremely disappointing. This was a very poor first experience.
2 February 2026
Unprompted review
Reply from OKA
Dear Mrs Bird,
Thank you for your review. We are sorry for the poor experience you had, we have addressed this internally with the teams involved.
To provide some context, the lights in question were ex-display items that had already been installed in store, with wiring cut and original packaging removed. As a result, they were no longer in a sellable condition and could not be shipped. Unfortunately, this was not clearly explained at the time, and the information provided to you was therefore unclear.
We also acknowledge that we should have made a greater effort to explain the situation fully and to offer support in identifying a suitable alternative, and we regret that this did not happen.
Should you wish to explore alternative options or require any further assistance, our Customer Service team would be pleased to help.
Kind regards,
OKA
Verified
❤️A glowing review
Beautiful table lamp and very helpful staff in your Hoopers, Tunbridge Wells concession.
17 January 2026
Reply from OKA
Dear Ms Poulton
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience with our team in our Tunbridge Wells store, and that you are happy with your new table lamp.
We hope to welcome you back again soon.
Kind regards
OKA
Amanda was very helpful indeed!!
Amanda was very helpful indeed!!
Great sale price on a swivel chair but was unsure if it was going to fit ….
Manager said I could take it away and return it if it didn’t suit the space
It fits perfectly - so not going back (lol)
1 February 2026
Unprompted review
Reply from OKA
Dear Stuart
We're happy to hear that the team in Knutsford provided such wonderful assistance during your recent visit. We appreciate you taking the time to acknowledge their exceptional service and we are delighted to hear that your swivel chairs fits perfectly!
We truly appreciate your feedback and we hope to welcome you back soon.
Kind regards
OKA
Verified
I would recommend Oka.
I would recommend Oka. They are expensive but the quality is great and the delivery process is always good.
27 January 2026
Reply from OKA
Dear Jill
Thank you so much for taking the time to leave your review. We’re delighted to hear everything went so smoothly, and it’s lovely to know you’re so happy with your purchase. We really appreciate your kind feedback and hope to welcome you back again soon.
Kind regards,
OKA
OKA Adict.
I’m sat at my beautiful table on my gorgeous chair having a coffee from my cheerful mug looking at my stunning vase filled with the most realistic faux stems on the market and I can’t help but smile and feel wonderful about it all!!
It was my first time visiting the OKA Marlborough branch yesterday and on such a miserable wet dark day I just want to give the staff recognition for being so positive so helpful in the most genuine way from a customer point of view!
Thank you!!! Without a male on duty to assist the ladies with heavier purchases they were swift and efficient in getting my table ready for us to take home even making sure to leave us with the Allan key to reassemble it when we got home.
Bethany and Debbie thank you! One might say they’re just doing their job but it’s bigger than that! Customer service is the most inportant part of any job so thank you ladies for all your help! We will be back!!!
Elizabeth, Wales 😊👌🏾
31 January 2026
Unprompted review
Reply from OKA
Dear Liz
Thank you for your wonderful review and we're delighted that you're enjoying your beautiful OKA pieces! We appreciate your kind words regarding the positive and helpful service you received at our Froxfield branch. It's wonderful to know the team made your experience so pleasant, especially on a gloomy day.
We are truly grateful for your support and look forward to welcoming you back soon!
Warm regards
OKA
Verified
Beautiful product
Beautiful product, great delivery time - overall a perfect shopping experience and I will be ordering again from Oka
27 January 2026
Reply from OKA
Dear Mrs Ferguson
Thank you so much for taking the time to leave your review. We’re delighted to hear everything went so smoothly with your order and delivery, and you are happy with your purchase. We really appreciate your feedback.
Kind regards,
OKA
Verified
The length of time it has taken to…
The length of time it has taken to despatch the item to me is unaccpetable and more importantly I was not kept in touch of the delay.
17 January 2026
Reply from OKA
Dear Wai Yue
Thank you for taking the time to share your feedback. We are very sorry to read your comments and appreciate how frustrating it is to be waiting for an order.
While we aim to keep customers informed throughout any delay, we acknowledge that the most recent communication did not provide sufficient clarity and apologise that stock of your item took longer than expected to arrive.
We thank you for your patience and should you require any further assistance, please do not hesitate to contact our Customer Service team on 03330 042 042, who will be happy to help.
Kind regards,
OKA
Verified
Reply from OKA
Dear Judith
Thank you very much for taking the time to leave your review. We truly appreciate your kind feedback and are pleased to hear that your experience with our Broadway team has been a positive one.
Your support means a great deal to us, and we look forward to welcoming you again in the future.
Kind regards,
OKA
Verified
Excellent knowledgeable staff as always…
Excellent knowledgeable staff as always in the Bath store, a pleasure to visit!
26 January 2026
Reply from OKA
Dear Mrs Burgess
Thank you for your lovely review. We’re so pleased to hear it’s always a pleasure shopping with us and that our Bath team continue to provide such great service. Your kind words are truly appreciated.
Kind regards,
OKA
Verified
Lovely side table it looks perfect
Lovely side table it looks perfect
Fast delivery
Good value for money
Very pleasant and helpful staff at Newcastle store
26 January 2026
Reply from OKA
Dear Kim
Thank you for your lovely review. We’re delighted to hear that you enjoyed your visit to our Newcastle concession and that the team made such a positive impression.
We're so pleased to hear that delivery went smoothly and that you are happy with your new Side Table.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
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