Highgate Heating. Reviews 149

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Professional honest and genuine team who have provided us with really great service and a great new boiler - thanks John and Francis!

Company replied

Rated 5 out of 5 stars

Michael from Highgate Heating & Plumbing came with his son and apprentice Michael to do an electrical job in early December 2025. I am unable to pass judgement on the quality of the work because I am... See more

Company replied

Rated 5 out of 5 stars

The wireless thermostat in our flat in London was not working and generating heat constantly today. I called up Highgate Heating and John was very kind to send an engineer within 4 hours. Now that’s... See more

Rated 5 out of 5 stars

Kept me advised of timing, both plumbers (we needed 2 visits as one part was slow arriving from Germany) very pleasant and expert. I felt total confidence and am very pleased with the various jobs t... See more

Company replied

We perform checks on reviews

Company details

  1. Gas engineer
  2. Electrician
  3. Central Heating Service
  4. Plumber

Information provided by various external sources

North London maintenance company. looking for 24 hour plumber/ gas engineer/electrician in London? Contact us


Contact info

4.9

Excellent

TrustScore 5 out of 5

149 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional honest and genuine team…

Professional honest and genuine team who have provided us with really great service and a great new boiler - thanks John and Francis!

5 January 2026
Unprompted review
Highgate Heating. logo

Reply from Highgate Heating.

Thanks for your very kind words, Kim. It was a pleasure working with you.
All the best,
john

Rated 5 out of 5 stars

Great staff and service.

Great staff and service.

17 December 2025
Unprompted review
Highgate Heating. logo

Reply from Highgate Heating.

Thanks for your very kind words, Timur.
Looking forward to working with you again.
All the best,
John

Rated 5 out of 5 stars

Electrical Job

Michael from Highgate Heating & Plumbing came with his son and apprentice Michael to do an electrical job in early December 2025. I am unable to pass judgement on the quality of the work because I am not an electrician, but I have every confidence in it since it was from a firm that was recommended by Which Trusted Traders. All I do know is that it was carried out efficiently, pleasantly, and quickly and at a reasonable price.

4 December 2025
Unprompted review
Highgate Heating. logo

Reply from Highgate Heating.

Thanks Will. Was a pleasure working with you.
All the best
John

Rated 5 out of 5 stars

Recommend highly!

Very prompt, polite and effective. Recommend highly!

31 October 2025
Unprompted review
Highgate Heating. logo

Reply from Highgate Heating.

Thanks Alex,
Pleasure working with you.
All the best,
John

Rated 5 out of 5 stars

Very pleasant expert plumbers

Kept me advised of timing, both plumbers (we needed 2 visits as one part was slow arriving from Germany) very pleasant and expert. I felt total confidence and am very pleased with the various jobs they did, replacing taps and two cartridges, also resealing shower, cleaning trap etc.

8 October 2025
Unprompted review
Highgate Heating. logo

Reply from Highgate Heating.

Thanks Ian,
Pleasure working with you.
All the best,
John

Rated 5 out of 5 stars

Very happy with repair of my boiler…

Very happy with repair of my boiler from Highgate heating. They had it back up and running in no time. Very honest people told me it was a easy repair even though I was told from other companies i would need a new boiler. Thanks

16 September 2025
Unprompted review
Highgate Heating. logo

Reply from Highgate Heating.

Thank you so much for taking the time to write the review. Much appreciated.
John

Rated 5 out of 5 stars

Really decent professional service

Really decent professional service
Sent a great electrician round very last minute on a Friday afternoon
Job done super quickly, no time wasted at all

5 September 2025
Unprompted review
Highgate Heating. logo

Reply from Highgate Heating.

Thanks Saul. It was a pleasure working for you.
John

Rated 5 out of 5 stars

Will use again

Very much appreciated the quality work that was done in an honest and friendly manner - will use HH again

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Extremely fast response time, pleasure to work with. Very professional and courteous. Will definitely work with them again

11 June 2025
Unprompted review
Rated 5 out of 5 stars

I’ve used Highgate Heating many times

I’ve used Highgate Heating many times. John and his team always go above and beyond to help as soon as possible. They have always delivered fantastic service and resolved my plumbing issues right away.

John and his team are extremely polite, helpful, kind and professional to work with. I would very highly recommend Highgate Heating!

5 May 2025
Unprompted review
Rated 5 out of 5 stars

TOP SERVICE …

It has just been a wonderful privilege to have over 10 years found a superb professional experience company that has been working for all of the plumbing and boilers and all the equipment service these years could have been done and completed by Highgate Heating and it's team of cordial and happy customer service relationship, I would totally recommend them for anyone who is looking for a good job and quick results
100% 5 stars ✨
I'm a customer that lives in N6

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Perfect plumbers

Highgate Heating always get back to me with a swift solution and are very professional and accommodating. Highly recommend.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful service

This entire service was so pleasant from the get go. I had a new boiler installed after a nightmare experience with a different company. Highgate Heating were stellar in comparison, and such a relief. Quick, clear, helpful and enjoyable communication from John at the company. Everything felt very straightforward and transparent. Udo who came to install the boiler was so polite and just a joy to have in the flat. He even asked if he should take his shoes off - what lovely manners! I feel like sometimes, as a woman, it can feel a bit uncomfortable having a random man come to your home, but Udo and his colleague were so pleasant and just very good vibes. He spoke to me like I was an intelligent person and didn't patronise, which was also refreshing. Honestly, just such a great experience, which sadly feels rare of late. Thank you John, Udo and Highgate Heating - we love the new boiler!

30 October 2024
Unprompted review
Highgate Heating. logo

Reply from Highgate Heating.

Jen, that is so lovely to hear! Thank you so much for taking the time to write such a very kind review. You’ve set the bar for great reviews with this!
It was such a pleasure working with you and I’m super glad to hear that you’re happy. Looking forward to working with you again! John

Rated 5 out of 5 stars

Great service

Great service, really easy to arrange, arrived on time and great at explaining things in layman’s terms. Would recommend

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Reliable and efficient

Prompt, professional engagement for annual boiler service and installation of Hive smart thermostat. We have used this firm several times and no doubt will do so again.

8 October 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look