Ca' Pietra Reviews 549

The order was cancelled following acceptance of full payment for a consumer sale, a post-contract change to delivery timing, and the introduction of a VAT-number requirement that does not apply to private consumers and was not disclosed prior to payment. Very poor experience.

I have purchased from Ca Pietra a few times and always been a positive experience. The quality of the tiles and customer service are both excellent. Would highly recommend.

Mel was super helpful

Beautiful tiles however it’s been one error after another from them.
The wrong tiles were sent. A collection and re delivery was arranged on a day to work for me, which they agreed however they delivered on a different day. They then refunded me in error. I didn’t hear anything for weeks and then two days before Christmas they request payment for the refund. No apologies along the way, no discount to mitigate their errors. Clearly their admin team and dispatch team are not up to much. I won’t buy from them again. I was willing to pay an expensive price thinking I would get quality and service, but this was not the case.

A brilliant company with beautiful products and they go the extra mile. I was lucky enough to deal with Becca who was very professional and dealt with all my queries very quickly. Thanks Ca Pietra!

Excellent service from start to finish.
We received the best advice and guidance throughout, from choosing the tiles to delivery.
The support and assistance continued until our project was complete.
A friendly, knowledgeable team.

I can't reccomended this company enough. Their customer service is exemplary. Their delivery time the fastest I've ever experienced and the tiles are beautiful in their design and quality. I wouldn't use anywhere else now. Thankyou so much

Everyone knows finding the perfect tile is a challenge, and then you agonise over your choice because it’s so permanent. We found a tile we really liked, ordered a sample, was happy with it; then, I went to order it a few days later, and in the meantime, it had been discontinued and I was told that it wouldn’t be available again. Why bother sending out samples for something that is imminently going out of stock, and has ceased production?

From Ca Pietra Artisan Devizes showroom( Jenna M excellent service) to Melksham warehouse via accounts great service and 3 pieces of heritage laycock to to replace two cracked pieces in our kitchen . A small order but great service and support. Thank you

Ca'Pietra has a fabulous array of stone flooring, stunning marble and tiles. The showroom in Devizes is airy and light, perfectly showcasing the beauty of the stone, especially the flooring. Jenna, the Showroom Manager, is amazing and incredibly passionate and knowledgable. The customer service and aftercare is second to none and nothing is too much trouble!

From help in the showroom to dealing with the customer service team, the advice and help has been fantastic. Unfortunately, a significant number of our floor tiles were cracked on arrival and they were replaced without any issue at all and incredibly quickly too.

Whichever Member of the Ca'Pietra team you get on the phone, you always know your in safe hands. Becca was super helpfully dealing with my enquiry today, and no matter what the issue is she will always goes the extra mile to help out. Great customer service!

Brilliant customer service, patience and product knowledge from Megan

Wonderful tiles, but their delivery system is abysmal where they don’t allow you to track their couriers and so you never know when they’re actually arriving. Mine didn’t arrive on the day I was told they would (broken down van apparently- I’ve heard that so many times DPD!) no one told me they weren’t coming, I had to call them. On the following day I’d heard nothing by late morning so, again, I was the one who had to chase it with Ca Pietra as no one called. They arrived late evening when my tiler had gone home. A weird system- why not just let the customer liaise directly with DPD? Very frustrating. I won’t use them again.

We were looking for a tile sample (60x120 cm) with visible veining for a client, but the veins weren’t showing on the smaller swatch samples—even after multiple attempts. Sophie was incredibly helpful and persistent in arranging the best possible sample, and Karen kindly suggested trying a 30x40 cm sample, which finally showed the detail we needed.

The delivery briefly got mixed up during a lock-up clear-out, but Sophie quickly provided the delivery details that helped us locate it. Thanks to both Sophie and Karen for their patience, support, and excellent customer service throughout!

Amazing customer service, will definitely be ordering the beautiful tiles.

Great customer service from Sophie who helped to provide samples quickly and was happy to help. It was much appreciated. Thank you.

Possibly my absolute favourite supplier! Karen, Tom, Sophie and the whole team there at Ca'Pietra are absolutely a dream team! Professional, conscientious, speedy with info and always always go the extra mile for us here. I highly recommend the business but also the customer service team who are shining stars!