Cake Box Reviews 52,347

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Very easy to order, delivered on time and well packaged. I wouldn't hesitate to recommend Cakebox to anyone. I ordered an Oreo cake for a special family birthday and it was divine! So light, tasty and... See more

Rated 5 out of 5 stars

Very professional and friendly service, many thanks to Momna ( sorry if I've misspelled her name) who was accommodating especially because it was a last minute order on the day. I got the cake for my... See more

Rated 5 out of 5 stars

It was my son's birthday and he requested to have the tiramisu cake, I was unsure at first as he is a chocolate cake lover but we all absolutely loved it!!! It was incredibly fresh, perfectly balance... See more

Rated 2 out of 5 stars

I ordered birthday cupcakes for my daughter last year. I chose the cakes but they sent different ones. I tried contacting them several times to complain but I got no response. SO BEWARE, there is no c... See more

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Company details

  1. #22 of 23 best companies in Cake shop
  2. #37 of 51 best companies in Bakery
  3. #5 of 6 best companies in Cupcake shop
  4. #53 of 72 best companies in Online Food Ordering Service
  5. #4 of 6 best companies in Take away service
  6. #4 of 5 best companies in Wedding cake shop

About Cake Box

Written by the company

Cake Box began its journey in 2008 with one small store. We now have 230+ stores with many more to come.

It is a great honour to be a part of our customers’ most important celebrations and we pride ourselves in delivering delicious, personalised cakes on demand.




 

Have any questions? Check out our FAQ! Can’t find the answer you’re looking for? Contact us at info@cakebox.com or use our Store Locator to find the details of your local Cake Box store.
 

 


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

52K reviews

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Rated 5 out of 5 stars

Stunning cake!

I got a beautiful red heart cake for my Mom's birthday and not only did it look amazing it tasted stunning as well!

Easy to order online and no fuss pickup!

28 January 2026
Unprompted review
Rated 4 out of 5 stars

Nice cake

Lovely and tasty cake. Easy to order online and even at short notice (if necessary same day).
I ordered it for 13.30 pick up in store, but when I arrived in the store 5 minutes early, they still had to decorate the cake and I had to wait for 10 minutes in the shop. A little inconvenient with a newborn waiting in the car with my mum.
I know I was early, but would have thought the cake would have been ready 5 minutes before pick up time was scheduled. Will state an earlier pick up time next time round.

27 January 2026
Rated 5 out of 5 stars

This cake was amazing

This cake was amazing can’t stop
Talking about it and so fast order the day before and ready for collection next day by midday

28 January 2026
Rated 5 out of 5 stars

So delicious.

Such a huge selection, ordering was really easy & delivered on time. I have purchased 2 cakes from CB recently and they not only looked amazing but were so delicious. I will use them again when i am back in the UK. Thank you CB.

28 January 2026
Rated 1 out of 5 stars

I’ve got pistachio tiramisu cheese cake…

I’ve got pistachio tiramisu cheese cake for my husband birthday, honestly nobody doesn’t like it , it wasn’t fresh even I ordered one hour before and taste was really bad ,I wish I bought from supermarket instead because of cakebox !!!!

3 February 2026
Unprompted review

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