Alana was my installer today. Friendly and efficient install took place, even with two furballs being curious and investigating what was going on. 

Polite and helpful.
Majida was very helpful in getting update from Openreach for our installation.


Came in with issues with my SIM cards and roaming. Edward was very helpful and sorted everything out. Thank you. 

The lady was very friendly and professional.  She explained all the options  that were available,  and repeated things that I wasn't sure about. Ended by asking if there was anything else that I needed to know.

It was seamless talking to Gaurav P… a well breakdown information and also the discount is an addition. 

I have only ordered twice online from them and bother times have received the wrong item. The first item was a game for the Series X but got the One version and had to go in store to change it. This was a few years ago so I thought I would order a virtual stand for my old Xbox One X. I did receive a vertical stand just not the one pictured. The stand I received isn't even on the website. The item was only a few quid so no point getting it refunded. I would strongly recommend anyone looking to order online to just go in store so you know what you are getting is correct. 

As a new customer  with very i have to say I am extremely  disappointed.  I ordered the new iPhone 17 for my daughter  for Christmas,  it arrived and within a week  of  use it was over heating.  Obviously  this was a concern  so I sent it back.  I waited  the 14 days they state you need to wait till its credited  back onto my account.  To my surprise  it hadn't  be. I called and was told they would investigate  it. I was told to wait again, which I did.   I never heard back and phone still hadn't  been  removed  from my account.  I called a further few times, and was assured  I would receive  a refund.  Well its been over a month. Then today I get a knock on the door and to my disgust the phone had been returned to me. Very never contacted  me once in all this time it was me calling them over and over again.  I have just called them yet again to be told the phone had been inspected  and they couldn't  find a fault...I asked why nobody had contacted  me, all he said was that he was sorry. I was also told that because  of this they would organise  for the pho e to be collected  . .. nobody raised a complaint  on my behalf, nobody seems to care about all the stress this has caused. And nobody has bothered  to apologise.  

I'm a new customer and have been seriously impressed with the patient, capable, pleasant, knowledgeable can-do attitudes of all those I've spoken to. Yesterday's calls were no different, but things really took off when I talked to Bethnee. She took ownership of my concerns and soon resolved them for me. Great service, great standards, great people. Please keep this going!

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