What you had in stock arrived the following day.  The other two items arrived within a week.  All were beautifully packed and in perfect condition.

This was my daughter’s fifth birthday, and we paid extra for premium next‑day delivery from Patisserie Valerie. You failed to deliver the cake on her birthday, and when we contacted you, your only response was that you could “send it the next day.” We had no choice but to accept.
Then the next morning, we received a message saying the cake was perishable and wouldn’t be delivered at all.
This wasn’t a small inconvenience — this was a complete failure on the one day it mattered. My daughter was devastated. As parents, we were left scrambling on her birthday because your company couldn’t handle the most basic responsibility: delivering a cake on time.
Your response? “We’ll refund your money.” That is not an apology. That is not accountability. That is the bare minimum you are legally required to do. The fact that you think a refund solves this shows exactly how little you value your customers.
Your business exists to deliver cakes for special occasions. You failed at your core purpose. There was no urgency, no ownership, no explanation — nothing. Just a dismissive refund and an attitude that suggests this is normal for you.
If this is the standard you operate at, it’s no surprise your cafés have been closing. A company that can’t manage a simple delivery, can’t communicate properly, and can’t take responsibility for ruining a child’s birthday has no business calling itself a premium service.
This was unacceptable, unprofessional, and frankly embarrassing for a brand that claims to have any reputation at all.

Helpful and friendly staff to sort the order


Order deliver on date and at time stated.  Cheeses excellent.

A Wild Highlands Latte is a perfect tonic on a cold and grey day in Loch Lomond. 

Came with a different crew of riders and ended up riding trails i’d not bothered with for years! Have to say they were all excellent. Particularly hot stepper! And the (muddy) watts occurring. 10/10 would recommend as the whole facility is just amazing. 10/10

Easy ordering, fast delivery, good amount of well seasoned logs.

The items we ordered were delivered promptly. Eve was very helpful when I was ordering by phone.

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Companies(221)

Recently reviewed companies

Vine House Farm

Patisserie Valerie

Daylesford Organic

The Cheese Society

Wild Highlands

BikePark Wales

GAIL's Bakery

Topstak

Wild Oats Natural Foods

John Watt & Son

Newest companies

Small Batch Coffee Roasters

Scotsdales

Maybelaterrestaurant

Evergreencareuk

John Watt & Son

Happicup Cafe

Greens n Grains - Brick Lane

Dahné

Expressco

Whippedcreamgas

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Bar

Bar & Grill

Chocolate Cafe

Cider Bar

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