The ally broke down was unable to be fixed, what a waste of money. We was given a refund but wasnt compensated for our inconvenience and ruined our Saturday.  
I am not happy 

This was my daughter’s fifth birthday, and we paid extra for premium next‑day delivery from Patisserie Valerie. You failed to deliver the cake on her birthday, and when we contacted you, your only response was that you could “send it the next day.” We had no choice but to accept.
Then the next morning, we received a message saying the cake was perishable and wouldn’t be delivered at all.
This wasn’t a small inconvenience — this was a complete failure on the one day it mattered. My daughter was devastated. As parents, we were left scrambling on her birthday because your company couldn’t handle the most basic responsibility: delivering a cake on time.
Your response? “We’ll refund your money.” That is not an apology. That is not accountability. That is the bare minimum you are legally required to do. The fact that you think a refund solves this shows exactly how little you value your customers.
Your business exists to deliver cakes for special occasions. You failed at your core purpose. There was no urgency, no ownership, no explanation — nothing. Just a dismissive refund and an attitude that suggests this is normal for you.
If this is the standard you operate at, it’s no surprise your cafés have been closing. A company that can’t manage a simple delivery, can’t communicate properly, and can’t take responsibility for ruining a child’s birthday has no business calling itself a premium service.
This was unacceptable, unprofessional, and frankly embarrassing for a brand that claims to have any reputation at all.

Helpful and friendly staff to sort the order


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Efficient, order received within 48 hours


Order deliver on date and at time stated.  Cheeses excellent.

A Wild Highlands Latte is a perfect tonic on a cold and grey day in Loch Lomond. 

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Arrived really quickly. Birds love them! 

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